NEC Software Solutions
Information Technology And Services
FailsafeOfficer
Neural analysis suggests this role is
optimal for entry candidates.
“Failsafe Officer at NEC Software Solutions. Skills: patient management, database validation, data cleansing, stakeholder liaison. Oversight of patient management from registration to database validation. Safeguard patients through the diabetic eye screening programme”
What You'll Achieve.
Ensure adequate database validation and cleansing; Ensure all patients are accounted for; Ensure patients are in the correct pathway; Ensure patients receive an initial appointment within NDESP criteria; Ensure they return to the care of the DESP on discharge
Industry & Context.
use problem solving skills
Fixed Term Contract (Ending end of April 2027), undertake a standard disclosure with the Disclosure & Barring Service, pre-existing right to work and travel within the UK, satisfactory vetting, references and occupational health checks
What They're Looking For.
Must Have
Excellent IT skills, working understanding of Microsoft Office software, Excellent organisational and administrative skills, Microsoft Excel experience, basic data management, Ability to work under own initiative without close supervision, can prioritise own workload against competing priorities, use problem solving skills, maintain effectiveness sometimes under pressure, Minimum of 2 GSCE’s – Grades A to C in English and Maths or equivalent qualification, Successful applicants will be required to undertake a standard disclosure with the Disclosure & Barring Service
What You'll Do.
Oversight of patient management from registration to database validation
Safeguard patients through the diabetic eye screening programme
Escalate concerns or omissions to DESP managers
Perform ongoing data audits and list validations
Provide telephone support for patients regarding appointments
and cancel appointments
Validate and cleanse the single collated list
Ensure all patients are accounted for and regularly audited
Liaise with stakeholders involved with patient care
Ensure patients are in the correct pathway
Liaise with Hospital Eye Services
Ensure patients receive initial appointment within NDESP criteria
Ensure patients return to DESP care on discharge
How You'll Work.
Team & Collaboration
Liaising with multiple stakeholders; Liaising with GPs, practice nurses and administrative teams; Liaising with Diabetologists, Obstetricians and Paediatricians; Liaising with Hospital Eye Services
Communication Scope
Provide telephone support
Full Job Description
Come join us and make a difference in the world! Discover more at [www.necsws.com](http://www.necsws.com/) This is a Full Time, Fixed Term Contract. (Ending end of April 2027) The Failsafe Officer quality assurance processes are responsible for the oversight of patient management from front-end registration to ensuring adequate database validation and cleansing. Failsafe is essential to safe guard Diabetic Eye Screening Programme patients as they move through the complex diabetic eye screening programme care pathway, escalating concerns or omissions to local DESP managers in accordance with policies and procedures. This will be achieved by ongoing data audits, list validations and liaising with multiple stakeholders, following the policies and procedures and regularly audit for compliance. * Provide telephone support for patients regarding their appointments. Booking, rearrangement and cancellation of appointments in accordance with programme requirements * Validation and cleansing of the single collated list * Have oversight of the patient cohort to ensure all patients are accounted for and regularly audited (including but not limited to: opted out; medically unfit; not diabetic; pregnant). This will include liaising with stakeholders involved with patient care, for example: GPs, practice nurses and administrative teams, Diabetologists, Obstetricians and Paediatricians * Liaise with key stakeholders to ensure that all patients are in the correct pathway, supported by systematic auditing and tracking * Liaise with Hospital Eye Services to ensure patients referred, receive an initial appointment within NDESP criteria and track their status ensuring they return to the care of the DESP on discharge from the hospital eye services. ## Qualifications * Excellent IT skills and a working understanding of Microsoft Office software. Excellent organisational and administrative skills * Microsoft Excel experience and basic data management * Ability to work under own initiative
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