FacilitySolutionsManager

### **Not Your Typical Account Manager—You’re the Face of Service** You’re not just someone who checks the boxes — you’re the kind of person who spots the problem before the client even says a word. You thrive on service, accountability, and take pride in the relationships you build. At City Wide Facility Solutions, we’re looking for a **Facility Solutions Manager** (our internal title for this Account Manager role) who’s ready to take ownership of client success and be the go-to partner for delivering exceptional building maintenance services. This is a people-first role that blends client management, operational coordination, and strategic problem-solving. You won’t be stuck behind a desk — you’ll be out in the field, meeting with clients, ensuring service delivery, and creating lasting partnerships. ### **What You’ll Be Doing:** * Serve as the primary point of contact for an assigned group of commercial facility clients. * Manage ongoing operations, including inspections, issue resolution, and service quality oversight. * Build and maintain strong, long-term relationships with clients and contractors through consistent communication and follow-through. * Identify opportunities to expand service offerings, recommend solutions, and manage pricing and logistics. * Coordinate with Account Compliance Managers to ensure after-hours execution aligns with client expectations. * Work autonomously, backed by a supportive team including the Director of Operations and admin staff. * Use our CRM system to document inspections, manage client data, and route field activities efficiently. ### **What We’re Looking For:** * 3–5 years of experience in facilities, route-based account management, or B2B service leadership. * Confidence in communicating with both clients and contractors — you know how to keep people informed and aligned. * Natural problem-solving instincts and the ability to juggle multiple moving parts. * High level of accountability and organization — you own your o