FacilityServiceCoordinator

**Your next incredible opportunity is just a few clicks away!** The Facilities Services Customer Center Operator provides customer service and front line support to the Johnson Controls P3 client site of Humber Hospital with respect to the maintenance and operations of their building(s). Specific responsibilities include, but are not limited to, handling inbound service requests received via telephone, email and web interface and initiating work orders to support timely fulfillment and resolution of client requests. The Dispatch Centre is a critical environment responsible for receiving and dispatching facilities service requests for its clients – 7/24/365. The work environment is fast-paced and client-service focused. To ensure ongoing performance success, Dispatch Centre team members are measured against service delivery metrics. **KEY DUTIES & RESPONSIBILITIES** * Learns client account details, the service request/work order management systems, the telephony system and JCI Dispatch Centre policies, processes and operating procedures * Fills basic client requests including creating and dispatching work orders to appropriate internal and external service providers and relaying appropriate information to front line facilities managers * Assesses and accurately assigns level of priority to facilitate timely fulfillment of service requests * Learns techniques for troubleshooting service issues, communicating with internal technicians and Facility Managers, external service providers, landlords and other relevant parties * Receives guidance and support in completing service requests including activities such as proper work order processing, dispatching and the communication of information. * Provides customer service support * Participates in program initiatives undertaken by the Dispatch Centre * Maintains confidentiality of client account information and other confidential information. * Conducts work in a professional manner. * May be required to demonstrate Dispatc