Amazon Data Services Ireland Limited
Operations, IT, Support Engineering, Tech Ops Engineering, Cloud Computing
FacilityOperationsTechnicalSpecialist,FacilityOperationsCenter
Neural analysis suggests this role is
optimal for Mid+ candidates.
“Facility Operations Technical Specialist, Facility Operations Center at Amazon Data Services Ireland Limited. Skills: Facility Operations, Technical Training, Process Improvement. Facilitate customer impacting events. Locate systemic infrastructure issues”
What You'll Achieve.
Reduce manual tasks; Track project quality 85%
Industry & Context.
Data driven analysis; Root cause analysis; Troubleshooting
What They're Looking For.
Must Have
Experience in MS Excel, Experience in MS Word, Experience in Windows Operating Systems, Knowledge of critical data center equipment, Experience working in a data center, Experience managing technical programs, Building processes, Coordinating release schedules
Nice to Have
Bachelor's degree in Electrical Engineering, Bachelor's degree in Mechanical Engineering, Knowledge of engineering documentation, Knowledge of electrical diagrams, Knowledge of standard operating procedures, Experience in project management in data centers, Experience in Data Center Engineering Operations, Deep understanding of electrical infrastructure, Deep understanding of mechanical data center infrastructure
What You'll Do.
Facilitate customer impacting events
Locate systemic infrastructure issues
Drive solutions using data
Serve as subject matter expert
Design new learning content
Create new learning content
Launch new learning content
Maintain FOC documentation globally
Manage technical training
Lead team members across regions
Lead team members across functional areas
Improve operational efficiency
Identify documentation
Develop documentation
Engage stakeholder teams
Drive corrective actions
Utilize After-Action Reports
Utilize Correction of Errors
Utilize AWS Emergency Response protocols
Utilize Lessons Learned
Utilize Global Action Items
Deliver global projects
Influence stakeholders
Run effective projects
Run effective programs
Support team projects
Provide technical support
Support during Critical Site events
Support during Large Scale events
Act as FOC POC in COE process
Deep dive post event data
Review After Action Reports
Ensure standards are met
Meet FOC KPI's in project delivery
Develop FOC Engineer efficiency projects
Drive FOC Engineer efficiency projects
Meet FOC KPI's in tracking project quality
Author AWS business continuity documents
Author AWS emergency response documents
Present AWS business continuity documents
Present AWS emergency response documents
Lead DC availability meetings
Lead post event analysis
Drive organizational goals
Drive team level goals
Integrate with stakeholder teams
Collaborate with external teams
Implement new processes
Create FOC technical documentation
Maintain FOC technical documentation
Ensure engineers meet bar
Create practical assessments
Facilitate instructor led training
Develop certification mechanisms
How You'll Work.
Team & Collaboration
Cross-functional teams; Stakeholder teams; External teams
Communication Scope
Presenting narratives; Executive presentations
Process & Methodology
Project management, Program management
Full Job Description
At Amazon, we're working to be the most customer-centric company on earth! Amazon is a place where builders can build. We hire the world's brightest minds and offer them an environment in which they can invent and innovate to improve the experience for our customers. If you'd like to help us build a place where you can find and buy anything online, this is the job for you. The AWS Data Center Community (DCC) organization is looking for an individual with proven and tested leadership skills to join the Facility Operation Center (FOC) team. The FOC launched as a singular support team to proactively monitor the life-safety systems and the infrastructure equipment alarms that provides power and cooling to the platform on a global 24x7x365 basis. We support Data Center Engineer Operations teams who are responsible for the operation of infrastructure equipment. The FOC Technical Specialist facilitates and deep dives customer impacting events, locates systemic infrastructure issues using data driven analysis to drive solutions and serves as a subject matter expert on department processes. The FOC Technical Specialist is responsible for the design, creation, and launch of new learning content, creating and maintaining all FOC documentation globally, and managing the technical training of the team across the regions. You will play a significant role in the career development of the global FOC team by mentoring and helping managers guide the career growth of their team members. You are responsible for leading team members across regions and functional areas to accomplish organizational goals. You will guide the team on improving operational efficiency for all services through the identification and development of SLAs, metrics, workflows, procedures, tools, and documentation. You will lead data analysis and engagement of stakeholder teams to drive corrective actions by utilizing processes, such as After-Action Reports (AAR), Correction of Errors (COE), AWS Emergency Response
Applying for this Facility Operations Technical Specialist, Facility Operations Center role?
Most applicants get filtered before a human reads their resume. See if yours makes the cut.
ANONYMOUS · UNFILTERED
What do employees actually say about Amazon Data Services Ireland Limited?
Real rants from real employees. Read before you apply.