Amazon Data Services Ireland Limited
Operations, IT, Support Engineering, Tech Ops Engineering, Cloud Computing
FacilityOperationsTechnicalSpecialist,FacilityOperationsCenter
“Facility Operations Technical Specialist, Facility Operations Center at Amazon Data Services Ireland Limited. Skills: Facility Operations, Technical Training, Process Improvement. Facilitate customer impacting events. Locate systemic infrastructure issues”
What You'll Achieve.
Reduce manual tasks; Track project quality 85%
Industry & Context.
Data driven analysis; Root cause analysis; Troubleshooting
What They're Looking For.
Must Have
Experience in MS Excel, Experience in MS Word, Experience in Windows Operating Systems, Knowledge of critical data center equipment, Experience working in a data center, Experience managing technical programs, Building processes, Coordinating release schedules
Nice to Have
Bachelor's degree in Electrical Engineering, Bachelor's degree in Mechanical Engineering, Knowledge of engineering documentation, Knowledge of electrical diagrams, Knowledge of standard operating procedures, Experience in project management in data centers, Experience in Data Center Engineering Operations, Deep understanding of electrical infrastructure, Deep understanding of mechanical data center infrastructure
What You'll Do.
Facilitate customer impacting events
Locate systemic infrastructure issues
Drive solutions using data
Serve as subject matter expert
Design new learning content
Create new learning content
Launch new learning content
Maintain FOC documentation globally
Manage technical training
Lead team members across regions
Lead team members across functional areas
Improve operational efficiency
Identify documentation
Develop documentation
Engage stakeholder teams
Drive corrective actions
Utilize After-Action Reports
Utilize Correction of Errors
Utilize AWS Emergency Response protocols
Utilize Lessons Learned
Utilize Global Action Items
Deliver global projects
Influence stakeholders
Run effective projects
Run effective programs
Support team projects
Provide technical support
Support during Critical Site events
Support during Large Scale events
Act as FOC POC in COE process
Deep dive post event data
Review After Action Reports
Ensure standards are met
Meet FOC KPI's in project delivery
Develop FOC Engineer efficiency projects
Drive FOC Engineer efficiency projects
Meet FOC KPI's in tracking project quality
Author AWS business continuity documents
Author AWS emergency response documents
Present AWS business continuity documents
Present AWS emergency response documents
Lead DC availability meetings
Lead post event analysis
Drive organizational goals
Drive team level goals
Integrate with stakeholder teams
Collaborate with external teams
Implement new processes
Create FOC technical documentation
Maintain FOC technical documentation
Ensure engineers meet bar
Create practical assessments
Facilitate instructor led training
Develop certification mechanisms
How You'll Work.
Team & Collaboration
Cross-functional teams; Stakeholder teams; External teams
Communication Scope
Presenting narratives; Executive presentations
Process & Methodology
Project management, Program management
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