Jll
FacilityOperationsManager
Neural analysis suggests this role is
optimal for Mid+ candidates.
“Facility Operations Manager at Jll. Skills: process management, cross-functional coordination, vendor/stakeholder management, operational metrics, resource planning, continuous improvement. single point of contact responsible for facilities management at an assigned site/s. managing others”
What You'll Achieve.
delivery of quality facility management services; ensure satisfaction; ensure delivery of committed services and overall satisfaction with JLL performance; guarantee that building services are at the highest level of quality standards; reduce short- and long-term operating costs; increase productivity; drive high-level service output; drive site KPI’s, financial and other metrics plus reporting for monthly, quarterly, annually or as needed
Industry & Context.
analytical skills for structured problem solving and root cause analysis
Supervise vendor performance during normal and off hours including weekends when necessary, US citizenship is required for this position due to government contract requirements, This position does not provide visa sponsorship. Candidates must be authorized to work in the United States without sponsorship.
What They're Looking For.
Must Have
Experience collaborating with multiple functions to achieve results, analytical skills for structured problem solving and root cause analysis, Minimum of 6 years industry experience in either the corporate environment, third party service provider or as a consultant, organizational and management within matrixed oversight of both technical and administrative staff, Excellent listening, verbal, and written communication skills, Ability to build repeatable processes that surpass customer expectations, Ability to multi-task and work without direct supervision, Ability to plan and manage work under time constraints, presentation skills, Proficient in MS Office and MS Share Point as well as MS Excel with ability to analyze data, Computer proficiency in CMMS/Work Order systems, Supervise vendor performance during normal and off hours including weekends when necessary, US citizenship is required for this position due to government contract requirements
Nice to Have
Bachelor’s Degree in Engineering or related field, Knowledge of real estate, telecommunications, furniture, accounting and building systems, Oversight of multiple facilities with varied functions
What You'll Do.
single point of contact responsible for facilities management at an assigned site/s
assisting the Regional Facilities Director and the JLL client account team with the delivery of quality facility management services
coordinate and manage client requirements
vendor relationships and performance
and service delivery to ensure satisfaction
Establish open lines of communication to build trust and provide transparent exchanges of information with the site team
Provide overall facility services in accordance with accounts’ standard processes and procedures including application of policies and programs
coordination of information
Ensure compliance with portfolio wide initiatives and required local
state and federal laws and regulations that pertain to the operating of facilities
Develop and maintain positive relationship with Client POC
Act as the primary interface on-site with client representatives
Collaborate to determine client expectations and ensure delivery of committed services and overall satisfaction with JLL performance
Inspect buildings routinely to guarantee that building services are at the highest level of quality standards
Support the Client in the implementation of short and long-term projects
the development and management of the site’s capital and expense budgets
and daily maintenance activities
Develop and implement innovative programs
and procedures that reduce short- and long-term operating costs and increase productivity
Assist vendors with site visits
and other items as necessary to drive high-level service output by reviewing and analyzing KPIs and SLAs defined in the scope of work (SOW)
Understand operations for all FM vendors under management and ensure proper tools are in place to manage vendor performance
Monitor vendor contract terms and conditions as well as invoice compliance
Supervise vendor resolve
and document vendor escalations quickly and efficiently
implementing action plans to improve performance
Contribute to vendor performance assessments via scorecards
business intelligence
and performance improvement action plans
Responsibility for driving site KPI’s
financial and other metrics plus reporting for monthly
annually or as needed
Build collaborative relationships with vendors and client
Support the Regional and Account leadership with other duties as assigned
How You'll Work.
Team & Collaboration
Experience collaborating with multiple functions to achieve results; Develop and maintain positive relationship with Client POC, stakeholders, and operations teams; Build collaborative relationships with vendors and client
Communication Scope
Excellent listening, verbal, and written communication skills; presentation skills
Process & Methodology
Support the Client in the implementation of short and long-term projects, development and management of the site’s capital and expense budgets, Ability to plan and manage work under time constraints
Full Job Description
**JLL empowers you to shape a brighter way**. Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward. **What this job involves –** The Facilities Manager will be the single point of contact responsible for facilities management at an assigned site/s, managing others, and assisting the Regional Facilities Director and the JLL client account team with the delivery of quality facility management services. This role will coordinate and manage client requirements, vendor relationships and performance, and service delivery to ensure satisfaction. **What is your day to day? ** * Establish open lines of communication to build trust and provide transparent exchanges of information with the site team – become the face of JLL for site leadership. * Provide overall facility services in accordance with accounts’ standard processes and procedures including application of policies and programs, coordination of information * Ensure compliance with portfolio wide initiatives and required local, state and federal laws and regulations that pertain to the operating of facilities entrusted to the Facility Partners to manage on behalf of the client as owner * Develop and maintain positive relationship with Client POC, stakeholders, and operations teams. * Act as the primary interface on-site with client representatives. Collaborate to determine client expectations and ensure delivery of committed services and overall satisfaction with JLL performance. * Inspect buildings routinely to guarantee that building services are at the high
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