Amazon Data Services, Inc.
Operations, IT, Support Engineering, Tech Ops Engineering, Cloud Computing
FacilityOperationsCenterEngineer,ADCInfraOpsFOC
“Facility Operations Center Engineer, ADC InfraOps FOC at Amazon Data Services, Inc.. Skills: Facility operations, Alarm monitoring, Infrastructure support. Respond to critical alarms. Acknowledge critical alarms”
What You'll Achieve.
Meet service levels; Exceed service levels
Industry & Context.
Investigate alarms
US Citizen, Active TS/SCI clearance, Polygraph, Opt into clearance, Shift-work, Overtime, Rotating schedules, Weekends, Nights, Holidays
What They're Looking For.
Must Have
3+ years technical support, Bachelor's degree in engineering, 1+ years customer facing IT role, Physical security systems/infrastructure work experience, US Citizen, Active TS/SCI security clearance, Polygraph
Nice to Have
Troubleshooting and debugging technical systems, 3+ years customer service experience, 3+ years Microsoft Office products experience
What You'll Do.
Respond to critical alarms
Acknowledge critical alarms
Investigate critical alarms
Dispatch critical alarms
Monitor facility infrastructure platform
Perform change management tasks
Follow verbal directions
Follow written directions
How You'll Work.
Team & Collaboration
Onsite operations teams
Communication Scope
Communication skills
Process & Methodology
Change Management policies
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