Amazon Data Services, Inc.
Operations, IT, Support Engineering, Tech Ops Engineering, Cloud Computing
FacilityOperationsCenterEngineer,ADCInfraOpsFOC
“Facility Operations Center Engineer, ADC InfraOps FOC at Amazon Data Services, Inc.. Skills: Facility operations, Infrastructure monitoring. Respond to critical alarms. Acknowledge critical alarms”
What You'll Achieve.
Meet defined service levels; Exceed defined service levels
Industry & Context.
Troubleshooting; Debugging
US Citizen, Maintain active TS/SCI, Polygraph, Opt into clearance, Shift-work, Overtime, Rotating schedules, Support 24x7 environment, Rotating shift work, Weekends, Nights, Holidays, Overtime shifts
What They're Looking For.
Must Have
2+ years technical support experience, Bachelor's degree in engineering, 1+ years customer facing IT role, 1+ years physical security systems work, 1+ years physical security infrastructure work, Active US Government Security Clearance, TS/SCI with Polygraph, Experience documenting technical issues
Nice to Have
Experience troubleshooting technical systems, Experience debugging technical systems, 3+ years Microsoft Office experience, 3+ years customer service experience
What You'll Do.
Respond to critical alarms
Acknowledge critical alarms
Investigate critical alarms
Dispatch critical alarms
Monitor facility infrastructure platform
Perform change management tasks
Follow verbal directions
Follow written directions
How You'll Work.
Team & Collaboration
Onsite operations teams
Communication Scope
Communication skills
Process & Methodology
Change Management policies
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