Amazon Data Services, Inc.
Operations, IT, Support Engineering, Tech Ops Engineering, Cloud Computing
FacilityOperationsCenterEngineer,ADCInfraOpsFOC
“Facility Operations Center Engineer, ADC InfraOps FOC at Amazon Data Services, Inc.. Respond, acknowledge, investigate, and dispatch critical alarms. Monitor facility infrastructure platform”
What You'll Achieve.
Meet or exceed defined service levels
Industry & Context.
Investigate critical alarms
US Citizen, Maintain active TS/SCI security clearance with polygraph, Opt into commensurate clearance for each government agency, Required shift-work, overtime, and/or rotating schedules, Support a 24X7 environment
What They're Looking For.
Must Have
2+ years technical support experience, Bachelor's degree in engineering or equivalent, Document technical customer issues, 1+ years customer facing IT role, Physical security systems/infrastructure work experience, Current, active US Government Security Clearance of TS/SCI with Polygraph
Nice to Have
Experience troubleshooting and debugging technical systems, 3+ years Microsoft Office products and applications experience, 3+ years customer service experience
What You'll Do.
and dispatch critical alarms
Monitor facility infrastructure platform
Perform change management tasks
Create and issue tickets
Follow verbal and written directions
Provide assistance and support to onsite operations teams
Ensure overall availability and reliability
and dispatch alarms and
How You'll Work.
Communication Scope
Communication skills
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