Amazon Data Services, Inc.
Operations, IT, Support Engineering, Tech Ops Engineering, Cloud Computing
FacilityOperationCenterTechnicalSpecialist,FacilityOperationsCenter
“Facility Operation Center Technical Specialist, Facility Operations Center at Amazon Data Services, Inc.. Skills: Facility Operations, Data analysis, Process improvement. Facilitate and deep dive customer impacting events. Locate systemic infrastructure issues using data driven analysis”
What You'll Achieve.
Reduce manual tasks; Track project/program quality of 85%; Enhance operational excellence; Enhance professional development; Enhance career development
Industry & Context.
Root cause analysis; Data-driven analysis; Problem solving
What They're Looking For.
Must Have
Knowledge of critical data center equipment, Experience carrying new design concepts through exploration, development, and into deployment or mass production, Experience in Data Center Engineering Operations, Deep understanding of electrical and mechanical data center infrastructure, Experience in MS Excel, Word, and Windows Operating Systems, Experience with power management and power monitoring systems
Nice to Have
Bachelor's degree in Electrical Engineering, Mechanical Engineering, or a related field, Knowledge of engineering documentation, electrical diagrams and standard operating procedures, Experience in project management in data centers or comparable critical infrastructure
What You'll Do.
Facilitate and deep dive customer impacting events
Locate systemic infrastructure issues using data driven analysis
Drive solutions for infrastructure issues
Serve as a subject matter expert on department
and launch new learning content
Create and maintain FOC documentation globally
Manage technical training of the team across regions
Lead team members across regions and functional areas
Guide the team on improving operational efficiency
Identify and develop SLAs
Identify and develop metrics
Identify and develop workflows
Identify and develop procedures
Identify and develop tools
Identify and develop documentation
Lead data analysis and engagement of stakeholder teams
Drive corrective actions
Utilize After-Action Reports (AAR)
Utilize Correction of Errors (COE)
Utilize AWS Emergency Response protocols
Utilize Lessons Learned
Utilize Global Action Items
Deliver global projects
Influence stakeholders by creating reports
Influence stakeholders by improving processes
Influence stakeholders by presenting narratives
Run effective projects and programs independently
Support team goals and projects
Provide feedback and technical support
Provide support to the team during Critical Site
Provide support to the team during Large Scale
Act as FOC POC in the COE process
Deep dive post event data
Review all After Action Reports (AAR)
Ensure standards are met
Meet or exceed FOC KPI’s in project delivery
Develop and drive FOC Engineer efficiency projects
Meet or exceed FOC KPI’s in tracking project/program
Author AWS business continuity program documents
Author AWS emergency response program documents
Present AWS business continuity program documents
Present AWS emergency response program documents
Lead DC availability meetings
Lead post event analysis to senior leadership
Drive organizational goals
Drive team level goals
Continuous integration with stakeholder teams on program improvements
Collaborate with external teams to implement new processes
Create and maintain FOC technical documentation
Drive process improvements
Manage technical training to ensure engineers meet the
Design learning content
Create learning content
Implement learning content
Design practical assessments
Create practical assessments
Implement practical assessments
Facilitate instructor led training programs
Develop certification mechanisms
Enhance operational excellence
Enhance professional development
Enhance career development
How You'll Work.
Team & Collaboration
Cross-functional teams; Stakeholder teams; External teams
Communication Scope
Presenting narratives; Executive presentations
Process & Methodology
Project management
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