JLL
FacilityManager-Technical
Neural analysis suggests this role is
optimal for Manager candidates.
“Facility Manager - Technical at JLL. Skills: Facility operations management, Technical services delivery, Stakeholder engagement. Serve as primary point of contact for client. Manage technical and soft services delivery”
What You'll Achieve.
100% compliance with statutory regulations; Maintain up-to-date documentation; Ensure permits remain current; Ensure NOCs remain current; Ensure statutory registrations remain current; Error-free MIS reporting; Error-free SLA scorecards reporting; Error-free financial reporting; Maintain budget discipline; Track operational expenses against budgets; Ensure business continuity; Ensure emergency preparedness; 100% adherence to documented plans; No major deviations in safety compliance
Industry & Context.
Issue resolution; Root cause analysis; Troubleshooting; Systematic approach
48 hours weekly
What They're Looking For.
Must Have
5+ years experience, Technical and soft services delivery, Vendor management, Compliance adherence, Stakeholder satisfaction, Service excellence, Operational efficiency, Contractual SLAs/KPIs, Compliance checklists, Statutory regulations compliance, Safety regulations compliance, Environmental regulations compliance, Labor regulations compliance, Building codes compliance, Up-to-date documentation, Licenses maintenance, Certifications maintenance, Training records maintenance, Background verification maintenance, Permits currency, NOCs currency, Statutory registrations currency, SOP implementation, PPM schedule implementation, Documentation accessibility, Logbooks maintenance, Trackers maintenance, Checklists maintenance, Compliance records maintenance, Asset registers maintenance, Maintenance histories maintenance, Team management, Outsourced service partner management, Background verification processes, Disciplinary procedures, Scheduled training programs, Resource deployment, Staffing level optimization, Third-party contract administration, Contract terms compliance, Quality benchmarks compliance, Service levels compliance, Contract renewals, Rate negotiations, Vendor performance evaluations, Third-party SLA compliance monitoring, MIS reporting, SLA scorecards reporting, Financial reporting, Monthly reports preparation, Budget discipline, Operational expenses tracking, Service review meetings, Feedback-driven improvements implementation, Cleanliness standards maintenance, Hospitality excellence maintenance, Event management, Meeting room coordination, Common area maintenance, Workspace readiness management, Business continuity adherence, Emergency preparedness adherence, Emergency response protocols, Regular drills, Emergency contact lists update, Safety compliance, Crisis management coordination, Performance metrics tracking, Action points closure, Root cause analyses, Lessons learned documentation, Preventive measures implementation
Nice to Have
Facility management experience, Real estate experience, Skilled trades experience, Technology experience, Relevant experience in new industry
What You'll Do.
Serve as primary point of contact for client
Manage technical and soft services delivery
Ensure seamless integration of all facility functions
Ensure compliance adherence
Ensure stakeholder satisfaction
Maintain service excellence standards
Maintain operational efficiency standards
Build and maintain relationships with client stakeholders
Attend governance meetings
Ensure timely issue resolution
Ensure timely escalation
Conduct stakeholder engagement sessions
Oversee all service lines
Ensure services delivered per SLAs/KPIs
Ensure services delivered per compliance checklists
Monitor service quality standards daily
Implement corrective actions
Ensure 100% compliance with statutory regulations
Maintain up-to-date documentation for staff
Conduct regular compliance audits
Maintain readiness for regulatory inspections
Ensure permits remain current
Ensure NOCs remain current
Ensure statutory registrations remain current
Implement PPM schedules
Ensure documentation is systematically updated
Ensure logbooks are systematically updated
Ensure trackers are systematically updated
Ensure compliance records are systematically updated
Maintain comprehensive asset registers
Maintain maintenance histories
Oversee background verification processes
Oversee disciplinary procedures
Oversee scheduled training programs
Foster high-engagement culture
Foster safety-first culture
Conduct regular team meetings
Implement recognition programs
Ensure resource deployment meets requirements
Optimize staffing levels
Administer third-party contract services
Maintain strict compliance with contract terms
Maintain strict compliance with quality benchmarks
Maintain strict compliance with service levels
Ensure timely contract renewals
Ensure timely rate negotiations
Ensure timely vendor performance evaluations
Monitor third-party SLA compliance
Report third-party SLA compliance
Ensure error-free MIS reporting
Ensure error-free SLA scorecards reporting
Ensure error-free financial reporting
Prepare comprehensive monthly reports
Maintain budget discipline
Track operational expenses against budgets
Conduct timely service review meetings
Implement feedback-driven improvements
Ensure cleanliness standards are met
Ensure hospitality excellence is met
Manage event execution
Coordinate meeting rooms
Maintain common areas
Manage workspace readiness
Propose technology solutions
Implement technology solutions
Propose sustainability initiatives
Implement sustainability initiatives
Propose process innovations
Implement process innovations
Explore smart building technologies
Explore energy optimization tools
Explore digital platforms
Drive continuous improvement
Ensure business continuity
Ensure emergency preparedness
Maintain emergency response protocols
Conduct regular drills
Update emergency contact lists
Coordinate crisis management
Ensure rapid restoration of operations
Track performance metrics
Drive closure of action points
Conduct thorough root cause analyses
Document lessons learned
Implement preventive measures
How You'll Work.
Team & Collaboration
Client stakeholders; Outsourced service partners; Third-party contract services; Cross-functional teams
Communication Scope
Verbal communication; Written communication; Reporting; Presentations
Process & Methodology
SOPs, PPM schedules, Change management
Full Job Description
**JLL empowers you to shape a brighter way**. Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward. # **Job Description: Facility Manager - Technical** ## **Position Overview** The Facility Manager - Technical serves as the primary point of contact for client facility operations, managing comprehensive technical and soft services delivery. This role ensures seamless integration of all facility functions, vendor management, compliance adherence, and stakeholder satisfaction while maintaining the highest standards of service excellence and operational efficiency. ## **Key Responsibilities** ### **Client Relationship Management** Act as the single point of contact for the Client, proactively building and maintaining relationships with client stakeholders. Attend governance meetings including Monthly Management Reviews (MMR) and Quarterly Business Reviews (QBR). Ensure timely issue resolution and escalation as per the defined matrix. Conduct regular stakeholder engagement sessions and feedback gathering to align services with evolving business expectations. ### **Integrated Service Delivery Management** Oversee all service lines including technical services (HVAC, electrical, plumbing, fire safety, building automation) and soft services (housekeeping, security, reception, pantry services) including transport operations. Ensure all services are delivered per contractual SLAs/KPIs and compliance checklists. Monitor service quality standards daily and implement corrective actions to maintain excellence across all t
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