JLL
FacilityManager
Neural analysis suggests this role is
optimal for Mid candidates.
“Facility Manager at JLL. Skills: facilities management, property management, vendor management, customer service. Serve as primary interface for facilities services. Resolve issues and conflicts quickly and efficiently”
What You'll Achieve.
ensure superior delivery of facilities services; maintain the highest degree of customer service; support facility management goals and objectives; ensure proper management and approval of customer invoices; seek continuous improvement in processes, systems, and overall customer satisfaction; deliver goods and services against contracts and expectations with minimal disruption to client environment; ensure accuracy and cost effectiveness for all bids; meet budget targets
Industry & Context.
resolve issues and conflicts quickly and efficiently; identify potential challenges or necessary corrective actions
participate in after-hours call rotation for dispatching and following up on emergencies
What They're Looking For.
Must Have
Minimum 5 years of facilities or property management experience in corporate environment, third party service provider, or consulting capacity, Solid knowledge of building mechanical and electrical systems (MEP), financial management and budgeting skills with ability to assist with budgetary requests, analysis, and reporting, Experience using CMMS systems and reporting tools, Proficient in MS Office with written, verbal, and interpersonal communication skills, Demonstrated intermediate to advanced written communication skills (spelling, grammar, punctuation), Knowledge of customer service principles and practices with customer focus, Ability to work independently with minimal supervision and prioritize multiple projects efficiently, Proven ability to manage through stressful situations and maintain composure under pressure
Nice to Have
Bachelor's or Associate's Degree or equivalent work experience, Relevant training in Material Handling Equipment (MHE), Controls Systems, Powered Industrial Trucks (PIT), and general building operations, Retail facilities management experience, Experience working with internal groups (Sourcing Team, Accounts Team, Category Management, Billing) to resolve challenges and identify opportunities, Ability to quickly learn and adapt to company-required software systems
What You'll Do.
Serve as primary interface for facilities services
Resolve issues and conflicts quickly and efficiently
Maintain highest degree of customer service
Liaise with contractors
Coordinate maintenance and operations
Support effective delivery of contracted services
Manage occupancy services and administration
Act as single point of contact for daily FM services
Coordinate delivery of maintenance and repair services
Matrix-manage technical
Monitor SLAs across all assigned facilities
Manage corrective and reactive work orders
Develop Customer relationships with key representatives
Track hours and obtain approval for Not-To-Exceed (NTE) work
Oversee Customer invoices for proper management and approval
Conduct quarterly account reviews
Manage subcontractors and suppliers
Compile and analyze estimates for bids
Establish extra revenue goals to meet budget targets
Participate in after-hours call rotation for emergencies
How You'll Work.
Team & Collaboration
Collaborate with provider management to define scope; Coordinate supplier walk-throughs for new opportunities; Maintain communication with Customer landlords, managed contracts, contractors, and site personnel; Support facility management goals and objectives through effective communication and SLA reporting; Experience working with internal groups (Sourcing Team, Accounts Team, Category Management, Billing) to resolve challenges and identify opportunities
Communication Scope
written communication skills; verbal communication skills; interpersonal communication skills; effective communication
Process & Methodology
prioritize multiple projects efficiently
Full Job Description
**JLL empowers you to shape a brighter way**. Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward. **Facility Manager – JLL** **What this job involves:** The Facility Manager serves as the primary interface between our clients, account teams, and service providers to ensure superior delivery of facilities services. You will resolve issues and conflicts quickly and efficiently while maintaining the highest degree of customer service. This role requires strong organizational skills, the ability to prioritize multiple tasks, effective management through stressful situations, and development of lasting customer relationships. Your responsibilities include liaising with contractors, coordinating maintenance and operations, supporting effective delivery of contracted services, and managing occupancy services and administration. **NOTE: While this role is virtual, location must be in Canada.** **What your day-to-day will look like:** * Act as the single point of contact for daily FM services across single or multiple sites, coordinating delivery of maintenance and repair services for assigned Customer facilities * Matrix-manage technical, administrative, and delivery staff with overall responsibility for performance of all resources deployed within FM scope * Collaborate with provider management to define scope and coordinate supplier walk-throughs for new opportunities * Monitor SLAs across all assigned facilities to identify potential challenges or necessary corrective actions, applying industry best practices *
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