FacilityExecutive-SoftServices

**JLL empowers you to shape a brighter way**. Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward. Job Title: Soft Services Facility Executive Department: Facilities Management Reports To: Facility Manager Job Summary: The Soft Services Executive is responsible for overseeing and coordinating the delivery of soft services within a facility or property. This role ensures the smooth operation of non-technical facility services, focusing on maintaining a clean, safe, and comfortable environment for occupants and visitors. The position requires strong organizational skills, attention to detail, and the ability to manage multiple service providers and stakeholders. Key Responsibilities: * Oversee and coordinate soft services including cleaning, waste management, landscaping, pest control, and security * Develop and implement operational procedures and service level agreements for soft services * Manage and monitor the performance of service providers and contractors * Conduct regular inspections to ensure quality standards are met and maintained * Respond to and resolve customer queries, complaints, and service requests in a timely manner * Prepare and manage budgets for soft services operations * Ensure compliance with health and safety regulations, environmental standards, and company policies * Coordinate with other departments to align soft services with overall facility management goals * Implement and maintain quality control systems and performance metrics * Identify areas for improvement and implement co