Jll
FacilityExecutive
Neural analysis suggests this role is
optimal for Mid candidates.
“Facility Executive at Jll. Skills: soft services management, stakeholder engagement, vendor and team coordination, service excellence and compliance, workplace experience enhancement. Serve as the primary on-site JLL representative managing comprehensive soft services operations for a large client facility. Act as the trusted interface between client stakeholders and service delivery teams, ensuring exceptional workplace experience and operational excellence across all non-technical facility ser”
What You'll Achieve.
exceptional workplace experience; operational excellence across all non-technical facility services; Monitor service quality through regular inspections; ensure adherence to defined standards; Track and report on KPIs including cleanliness scores, service request response times, client satisfaction ratings, supply inventory levels, and budget adherence; ensure health and safety standards; elevate the overall workplace environment
Industry & Context.
Proactive problem-solver with ability to anticipate needs
24/7 Rot Work Schedule, Onsite 48 Hours
What They're Looking For.
Must Have
4-6 years experience managing soft services or hospitality operations in corporate environments, understanding of housekeeping standards, workplace services, and health/safety regulations, Excellent interpersonal and client relationship skills, Proficiency with service management systems
Nice to Have
Professional certifications (CFM, FMP, hospitality management credentials), Experience in large corporate facilities (500+ occupants), Background in hospitality industry or high-end corporate environments, Familiarity with sustainability and wellness workplace programs
What You'll Do.
Serve as the primary on-site JLL representative managing comprehensive soft services operations for a large client facility
Act as the trusted interface between client stakeholders and service delivery teams
ensuring exceptional workplace experience and operational excellence across all non-technical facility services
Oversee daily delivery of housekeeping
mail and courier operations
reception and front-of-house
pantry and beverage services
and janitorial services
Monitor service quality through regular inspections
ensure adherence to defined standards
and implement continuous improvement initiatives to enhance workplace experience
Manage soft services teams including housekeeping supervisors
office service coordinators
and pantry attendants
Oversee third-party contractors for specialized services (pest control
Conduct performance reviews
ensure training compliance
and maintain optimal staffing levels to meet service demands
Support special events
and workplace hospitality initiatives
Coordinate seasonal services (holiday decorations
weather preparedness)
Implement employee engagement programs and amenity services that elevate the overall workplace environment
How You'll Work.
Team & Collaboration
Act as the trusted interface between client stakeholders and service delivery teams; Build and maintain relationships with client leadership, department heads, and employee populations; Conduct regular client meetings to review service performance, address feedback, and identify enhancement opportunities; Serve as the primary point of contact for soft services issues and provide proactive communication on service schedules, special events, and facility initiatives; Manage soft services teams including housekeeping supervisors, office service coordinators, reception staff, and pantry attendants; Oversee third-party contractors for specialized services (pest control, deep cleaning, landscaping); Conduct performance reviews, ensure training compliance, and maintain optimal staffing levels to meet service demands; Coordinate seasonal services (holiday decorations, weather preparedness); Implement employee engagement programs and amenity services that elevate the overall workplace environment
Communication Scope
Excellent interpersonal and client relationship skills; Excellent communication skills with ability to interact at all organizational levels; proactive communication
Full Job Description
**JLL empowers you to shape a brighter way**. Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward. **Experience Required: 4 to 6 Years** ## **Shift Timings: 24/7 Rot Work Schedule: Onsite 48 Hours** ## ## **Role Summary** Serve as the primary on-site JLL representative managing comprehensive soft services operations for a large client facility. Act as the trusted interface between client stakeholders and service delivery teams, ensuring exceptional workplace experience and operational excellence across all non-technical facility services. ## **Key Responsibilities** **Soft Services Management** Oversee daily delivery of housekeeping, office services, mail and courier operations, reception and front-of-house, pantry and beverage services, washroom hygiene, waste management, pest control, landscaping, and janitorial services. Monitor service quality through regular inspections, ensure adherence to defined standards, and implement continuous improvement initiatives to enhance workplace experience. **Stakeholder Engagement** Build and maintain strong relationships with client leadership, department heads, and employee populations. Conduct regular client meetings to review service performance, address feedback, and identify enhancement opportunities. Serve as the primary point of contact for soft services issues and provide proactive communication on service schedules, special events, and facility initiatives. **Vendor and Team Coordination** Manage soft services teams including housekeeping supervisors, office
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