Penn State
FacilitiesServiceRepresentative
“Facilities Service Representative at Penn State. Skills: receiving, triaging, processing, and dispatching maintenance service requests, tracking progress of active work orders, analyzing submitted and completed work orders, coordinating emergency events. Receive and prioritize maintenance service requests (routine and emergency) via phone, radio, and electronic communication. Dispatch skilled trades technicians using a 2-way radio system and telephone communications”
Industry & Context.
triage maintenance service requests; troubleshoot physical keys; coordinate emergency notifications
second shift position with hours from 3:00 PM to 11:00 PM, background check(s), authorized to work in the U.S.
What They're Looking For.
Must Have
2+ years of relevant or an equivalent combination of education and experience accepted
What You'll Do.
Receive and prioritize maintenance service requests (routine and emergency) via phone
and electronic communication
Dispatch skilled trades technicians using a 2-way radio system and telephone communications
Utilize customized software systems and other internal databases to create work orders
track service requests
Track progress of active work orders
follow up for updates
and ensure accurate closure of completed jobs
Analyze submitted and completed work orders
conduct trends analysis
Process technician callouts using the overtime rotation and rapid dialing system during nights
Receive critical facility alarms and coordinate emergency notifications with appropriate communicate maintenance statuses or delays
and troubleshoot physical keys and key maintain accurate records for contractors and employee key usage
Generate and distribute routine logs and reports
Assist with the coordination of emergency events
including completing emergency event documentation and organizing resources needed for repairs
Assist departmental areas with rotating overtime opportunities utilizing the automated dialing system or manual calling when needed
Maintain administrative records
support office projects
and ensure compliance with University policies and procedures
Provide essential services on-site desk coverage during university closures
and other critical operational periods
How You'll Work.
Communication Scope
phone; radio; electronic communication
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