Jll
FacilitiesSeniorCoordinator
Neural analysis suggests this role is
optimal for Senior candidates.
“Facilities Senior Coordinator at Jll. Skills: Facilities management, Vendor management, Continuous improvement, Client satisfaction. Lead daily site inspections and walkthroughs.. Evaluate facility conditions and work quality.”
What You'll Achieve.
Meeting or exceeding Key Performance Indicators (KPIs).; Ensure timely response to all requests.; Drive KPI compliance.; Deliver exceptional customer service that exceeds IBM expectations.; Ensure seamless execution of work with minimal disruption to business operations.; Service delivery excellence.; Flawless execution that enhances IBM's corporate culture and employee engagement.; Ensure operational readiness and regulatory compliance.; Elevate service quality and operational efficiency.; Support JLL and IBM strategic objectives.; Optimize operations, reduce costs, and enhance service delivery performance.
Industry & Context.
Analytical and problem-solving abilities.; Using data-driven insights to optimize operations, reduce costs, and enhance service delivery performance.
Valid driver's license., Ability to travel between multiple sites., Respond to after-hours emergencies.
What They're Looking For.
Must Have
Minimum 4-6 years of progressive experience in facilities management, corporate workplace services, or building operations with demonstrated success in senior coordination roles managing complex, multi-service environments., Proven track record of meeting or exceeding Key Performance Indicators (KPIs) in client-facing facilities roles, with understanding of service level agreements (SLAs), contract compliance, and performance measurement systems., Advanced organizational and project management capabilities with demonstrated ability to coordinate multiple complex priorities, lead cross-functional initiatives, and maintain exceptional attention to detail under pressure., Excellent leadership and communication skills with ability to provide direction to vendors, contractors, and team members while building relationships with clients, stakeholders, and service providers at all organizational levels., Comprehensive knowledge of building systems, maintenance operations, emergency response protocols, health and safety regulations, and facilities management best practices., Advanced proficiency with facility management software platforms (CMMS/CAFM systems), Microsoft Office Suite, and digital documentation systems with ability to generate reports and analyze operational data., Valid driver's license with ability to travel between multiple sites and respond to after-hours emergencies as required to ensure continuous operational support.
Nice to Have
Bachelor's degree in Facilities Management, Business Administration, Engineering, or related field, demonstrating commitment to professional development and technical knowledge., Professional certification in Facilities Management such as Certified Facility Manager (CFM), Facility Management Professional (FMP), or equivalent industry credentials., Experience managing facilities operations for Fortune 500 clients or large enterprise technology companies, with understanding of corporate workplace dynamics and high-expectation service environments., Demonstrated experience leading or mentoring junior facilities staff, coordinating cross-functional teams, and driving service improvement initiatives that deliver measurable results., Advanced knowledge of vendor procurement processes, contract negotiation, budget management, and financial oversight of facilities operations., Expertise in emergency preparedness planning, business continuity management, and crisis response coordination with proven ability to develop and implement comprehensive safety programs., Analytical and problem-solving abilities with track record of using data-driven insights to optimize operations, reduce costs, and enhance service delivery performance.
What You'll Do.
Lead daily site inspections and walkthroughs.
Evaluate facility conditions and work quality.
Identify maintenance needs or service gaps.
Oversee work order management process.
Ensure timely response to requests.
Drive KPI compliance.
Coordinate complex repairs and projects.
Deliver exceptional customer service.
Serve as senior on-site authority for vendor management.
Provide strategic direction to contractors and staff.
Ensure seamless execution of work.
Manage and optimize multiple site amenities.
Coordinate workplace events and conference facility operations.
Manage complex logistics for events.
Maintain comprehensive facility documentation systems.
Ensure operational readiness and regulatory compliance.
Drive continuous improvement initiatives.
Conduct systematic site assessments.
Analyze performance metrics.
Identify operational enhancement opportunities.
Make strategic recommendations.
How You'll Work.
Team & Collaboration
Provide direction to vendors, contractors, and team members.; Build relationships with clients, stakeholders, and service providers.; Coordinate cross-functional initiatives.; Lead or mentor junior facilities staff.; Coordinate cross-functional teams.
Communication Scope
Excellent leadership and communication skills.; Ability to provide direction to vendors, contractors, and team members.; Build relationships with clients, stakeholders, and service providers at all organizational levels.
Process & Methodology
Advanced organizational and project management capabilities., Coordinate multiple complex priorities., Lead cross-functional initiatives., Manage complex logistics.
Full Job Description
**JLL empowers you to shape a brighter way**. Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward. **Facilities Senior Coordinator – JLL What this job involves:** As a Facilities Senior Coordinator at JLL, you'll take on an elevated leadership role in managing complex facility operations for our valued client IBM. This position combines strategic oversight with hands-on coordination, positioning you as the critical bridge between client expectations and operational excellence. You'll lead site-level facility management activities, mentor junior team members, drive continuous improvement initiatives, and ensure flawless execution of services across multiple functional areas. This senior-level opportunity offers significant autonomy and visibility, allowing you to shape workplace experiences while advancing JLL's reputation as the industry leader in facilities management. Your expertise will directly impact operational efficiency, client satisfaction, and the daily experience of hundreds of workplace users. **What your day-to-day will look like:** * Lead comprehensive daily site inspections and walkthroughs, evaluating facility conditions, assessing work quality from JLL technicians and subcontractors, and proactively identifying maintenance needs or service gaps before they impact operations. * Oversee the complete work order management process with senior-level accountability, ensuring timely response to all requests, driving KPI compliance, coordinating complex repairs and projects, and delivering exceptio
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