PwC Canada
Not Applicable
FacilitiesSeniorAssociate(BilingualFR/EN)
Neural analysis suggests this role is
optimal for Senior Associate candidates.
“Facilities Senior Associate (Bilingual FR/EN) at PwC Canada. Skills: Facilities management, Process management, Cross-functional coordination, Vendor/stakeholder management, Operational metrics, Resource planning, Continuous improvement, Customer service. Ensure smooth daily operations, maintenance, and overall workplace experience. Act as the single point of contact for all facility-related requests”
What You'll Achieve.
Ensure the smooth daily operations, maintenance, and overall workplace experience; Maintain a high-performing, compliant, and engaging workplace; Improve operational efficiency; Ensure seamless service delivery; Deliver high-quality service, professionalism, discretion, integrity, and tact
Industry & Context.
Triage issues; Address vendor performance discrepancies promptly; Escalates issues promptly as required
Required to be on-site, Flexibility with working hours as needed
What They're Looking For.
Must Have
Experience in a facilities-related role, Knowledge of building services, HVAC, mechanical, and electrical systems, as well as building codes, Proficient in Microsoft Office Suite (Teams, Excel, Word, PowerPoint, Outlook), Exceptional organizational and time management able to prioritize and manage multiple responsibilities in a fast-paced, deadline-oriented environment, Keen attention to detail and ability to complete tasks with limited supervision, customer/client service focus, with a commitment to delivering high-quality service, professionalism, discretion, integrity, and tact, Excellent verbal and written communication skills, including effective listening, professional correspondence, and clear communication at all organizational levels, Demonstrated enthusiasm for digital upskilling and technology trends, with readiness to embrace new tools and adapt work methods, Ability to work collaboratively within a team environment and demonstrate robust interpersonal skills, Exhibits discretion when handling confidential information and escalates issues promptly as required, Proactively anticipates and responds to client needs, sets realistic expectations, and provides services according to predetermined requirements and quality standards, Fluency in English, Fluency in French
What You'll Do.
Ensure smooth daily operations
and overall workplace experience
Act as the single point of contact for all facility-related requests
Triage issues and collaborate with internal teams and external partners
Implement innovative solutions to improve operational efficiency
Contribute to the development of best practices in facilities management
Act as the primary contact for all facility requests and work orders at the Montreal office
and participate in small repair and maintenance projects
Assist with larger projects as needed
Respond promptly to communications across platforms such as Eptura
and Service NOW ticketing systems
Manage the security pass card system for the local office and other offices across Canada
Conduct daily site inspections to ensure all spaces meet 'ready-to-use' standards
Oversee the Preventative Maintenance program for PwC-owned equipment
Build and maintain relationships with property management
and internal teams to ensure seamless service delivery
Evaluate vendor performance against established service levels and address any discrepancies promptly
Provide backup support for meeting room and event logistics
including setup and breakdown
Serve as a backup for team members
Contribute to health and safety committees
Maintain technical knowledge through training
Support various projects and administrative tasks
Demonstrate flexibility with working hours as needed
How You'll Work.
Team & Collaboration
Collaborate with internal teams and external partners to maintain a high-performing, compliant, and engaging workplace; Build and maintain relationships with property management, vendors, and internal teams to ensure seamless service delivery; Work collaboratively within a team environment
Communication Scope
Excellent verbal and written communication skills; Effective listening; Professional correspondence; Clear communication at all organizational levels
Process & Methodology
Plan, oversee, and participate in small repair and maintenance projects, Assist with larger projects as needed, Support various projects
Full Job Description
**Line of Service** Internal Firm Services **Industry/Sector** Not Applicable **Specialism** IFS - Operations **Management Level** Senior Associate **Job Description & Summary** The Facilities Senior Associate role, reporting to the National Facilities Manager, is crucial in ensuring the smooth daily operations, maintenance, and overall workplace experience within a dynamic and complex environment. This position demands a proactive, detail-oriented professional who can excel under pressure while delivering exceptional service. As the single point of contact for all facility-related requests, the Facilities Senior Associate will triage issues and collaborate with both internal teams and external partners to maintain a high-performing, compliant, and engaging workplace. Additionally, this role will involve implementing innovative solutions to improve operational efficiency and contributing to the development of best practices in facilities management. **The Opportunity:** As a **Facilities Senior Associate** , unlock your potential and embrace the chance to drive meaningful outcomes that’ll elevate your career. Your role will include, but isn’t limited to: * Act as the primary contact for all facility requests and work orders at the **Montreal** office. * Plan, oversee, and participate in small repair and maintenance projects, while assisting with larger projects as needed. * Respond promptly to communications across platforms such as Eptura, Premier Office, and Service NOW ticketing systems. * Manage the security pass card system for the local office and other offices across Canada. * Conduct daily site inspections to ensure all spaces meet "ready-to-use" standards. * Oversee the Preventative Maintenance program for PwC-owned equipment. * Build and maintain strong relationships with property management, vendors, and internal teams to ensure seamless service delivery. * Evaluate vendor performance against established service levels and address any discrepancies prompt
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