Amazon Corporate Services Pty Ltd
Operations, IT, Support Engineering, Tech Ops Engineering, Cloud Computing
FacilitiesOperationsCentreEngineer
Neural analysis suggests this role is
optimal for Mid+ candidates.
“Facilities Operations Centre Engineer at Amazon Corporate Services Pty Ltd. Skills: Facilities operations, Data centre monitoring, Infrastructure management. Monitor data centre facilities infrastructure. Serve as Point of Contact”
What You'll Achieve.
Meet service levels; Exceed service levels; Ensure optimal customer experience; Ensure gratifying customer experience; Achieve operational excellence
Industry & Context.
Root cause analysis; Complex problem solving
Shift work, Work weekends, Work holidays, Australian Government Security Clearance
What They're Looking For.
Must Have
2+ years electrical experience, 2+ years mechanical experience, 1+ years Building Management Systems experience, 1+ years Electrical Platform Management Systems experience, Australian citizen, Eligible for Australian Government Security Clearance
Nice to Have
3+ years data centers experience, 3+ years critical infrastructure experience, 3+ years NOC experience, 3+ years similar experience, Verbal communication skills, Written communication skills, Microsoft Office skills, Ability to maintain SLAs, Proactive issue detection, Reporting tools implementation, Follow support procedures, Complete system documentation, Complete issue tracking entries, Root cause analysis skills, Complex problem solving skills
What You'll Do.
Monitor data centre facilities infrastructure
Serve as Point of Contact
Assist with communication protocols development
Assist with escalation protocols development
Contribute to outage post mortem analysis
Ensure records are updated
Assist with coordination during recovery
Assist with communication during recovery
Assist with tools development
Support 24X7 environment
How You'll Work.
Team & Collaboration
Internal teams; External teams; Cross-functional teams
Communication Scope
Verbal communication; Written communication
Full Job Description
Applicants must be Australian citizens and hold or be eligible to obtain an Australian Government Security Clearance with the ability to successfully complete an Organisational Suitability Assessment. For more information regarding security clearances please visit (https://www.agsva.gov.au/). AWS Infrastructure Services owns the design, planning, delivery, and operation of all AWS global infrastructure. In other words, we’re the people who keep the cloud running. We support all AWS data centres and all of the servers, storage, networking, power, and cooling equipment that ensure our customers have continual access to the innovation they rely on. We work on the most challenging problems, with thousands of variables impacting the supply chain — and we’re looking for talented people who want to help. You’ll join a diverse team of software, hardware, and network engineers, supply chain specialists, security experts, operations managers, and other vital roles. You’ll collaborate with people across AWS to help us deliver the highest standards for safety and security while providing seemingly infinite capacity at the lowest possible cost for our customers. And you’ll experience an inclusive culture that welcomes bold ideas and empowers you to own them to completion. The Data Centre Global Engineering Operations organisation is looking for an individual with proven and tested leadership skills to help bring to fruition a newly developed Facilities Operations Centre (FOC). The FOC is responsible for 24X7 monitoring of the data centre’s physical infrastructure and will serve as a facilitator for all Large Scale Events (LSEs) and Critical Site Events (CSEs). This role will also serve as a central monitoring location for the facility electrical and mechanical systems. This team will ensure that the customer experience will be optimal and gratifying by way of consistency, reliability and attention to detail. The ideal candidate will need to have an understanding of data centre I
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