Warner Music Group
FacilitiesManager(SoftServices)
“Facilities Manager (Soft Services) at Warner Music Group. Skills: Facilities management, Soft services management, Staff supervision, Service provider management, Health & Safety management, Budget forecasting. Supervise, train, motivate and appraise staff in the front of house and mailroom teams. Pro-actively review staff roles on a regular basis”
What You'll Achieve.
Service levels/KPI’s are maintained at a high level; Closing-off actions from external audit-reports
Industry & Context.
This position requires working 5 days per week in the office, Value in-office collaboration, which is essential for talent development and working relationships
What They're Looking For.
Must Have
At least five-years’ experience within the Facilities environment, At least two years at Facilities Co-ordinator level or higher, Health & Safety qualifications at IOSHH level or higher, Committed to delivering exceptional customer care, Good knowledge of working with Windows computers, the Microsoft Office Suite, and Google applications, Managerial experience, Excellent interpersonal & communication skills, Proactive and conscientious, with a keen eye for detail, Exceptional time-management skills, Able to work under pressure to meet tight deadlines across multiple projects
Nice to Have
Two or more years experience in management of Facilities services, Proactive outlook with regards implementing new ideas and systems to improve both the general workplace environment and the processes we use to achieve our daily tasks
What You'll Do.
motivate and appraise staff in the front of house and mailroom teams
Pro-actively review staff roles on a regular basis
Management and first point of call of Warner Music’s outsourced service providers
Overseeing the re-tendering process for these services (Cleaning
DSE and external Health & Safety Auditing)
Coordinate and record monthly service partner meetings
Ensuring service levels/KPI’s are maintained at a high level
Highlighting and escalating failings in service provision when appropriate
Management of any internal events held in our Bar or event-space
Purchase & stock control of consumables (stationery & drinks)
Raising supplier purchase orders
Checking and coding supplier invoices
Querying incorrect invoices with suppliers
Obtaining credit notes where appropriate
Staff Health & Safety at all sites (DSE
Fire Evacuation safety
New starter Inductions
Expectant Mother Risk Assessments
Building Signage and Notices)
Reviewing and closing-off actions from external audit-reports
Lead and implement on environmental/green Facilities related initiatives
Forecast budget spend within areas of responsibility
How You'll Work.
Team & Collaboration
Part of a core in-house Facilities team; Management of service partner leads (Catering and Cleaning); Escalate failings in service provision to the head of the Facilities team; Work with outsourced service providers; Collaborate with internal teams for events
Communication Scope
Excellent interpersonal & communication skills
Process & Methodology
Overseeing the re-tendering process for services, Implementing new ideas and systems
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