JLL
FacilitiesManager
Neural analysis suggests this role is
optimal for Senior candidates.
“Facilities Manager at JLL. Skills: 24x7 Operations Management, Large Team Leadership, Multi-Location Site Management, Business Continuity. Ensure uninterrupted facility operations. Manage shift-based facility teams”
What You'll Achieve.
Ensure seamless 24x7 facility operations; Ensure zero downtime; Ensure 100% uptime of critical systems; Rapid response and minimal business impact during emergency situations; Enhance employee satisfaction and retention; Maintain highest hygiene standards; Maintain premium workplace ambiance; Maintain service quality standards; Reduce operational costs; Drive business success
Industry & Context.
Crisis management expertise; Strategic thinking combined with hands-on operational execution; Solution-oriented approach
6 days working, Shift 11am to 8 PM and it can change as per the requirement, 24x7 Multi-Site Operations, Large Team Leadership, Electrical Background- Diploma or BE-Tech preferred, able to manage soft services
What They're Looking For.
Must Have
10+ years in facilities management, minimum 5 years in BPO/Call Center/ ITEs environments, 3+ years managing large teams (20+ people) across multiple locations, Proven experience in 24x7 operations management, shift-based team leadership, background in multi-site coordination, complex logistics management, Experience with business continuity planning, emergency management
Nice to Have
Diploma or BE-Tech in Electrical Background, Professional certifications (CFM, PMP, FMP, or equivalent)
What You'll Do.
Ensure uninterrupted facility operations
Manage shift-based facility teams
Coordinate with BPO operations teams
Implement robust backup systems
Monitor and maintain optimal working conditions
Lead and manage 20+ facility staff
Establish clear communication channels
Implement shift handover protocols
Manage cross-functional teams
Conduct regular team meetings
Oversee facility operations across locations
Ensure standardized service delivery
Coordinate resource allocation
Manage inter-site logistics
Maintain real-time visibility of operations
Ensure 100% uptime of critical systems
Manage generator operations
Manage power management
Coordinate with utility providers
Implement and test disaster recovery plans
Handle emergency situations
Serve as primary Client Manager
Build and maintain relationships
Conduct regular client review meetings
Manage client expectations
Coordinate client walkthroughs
Develop client satisfaction surveys
Act as escalation point
Design and deliver exceptional workplace experiences
Manage employee journey touchpoints
Oversee workplace hospitality services
Coordinate employee engagement activities
Manage workplace wellness programs
Implement employee feedback systems
Create welcoming workplace environments
Ensure seamless housekeeping and cleaning services
Manage comprehensive catering operations
Coordinate reception and front desk services
Manage mail and courier services
Ensure washroom and pantry maintenance
Supervise landscaping and aesthetics
Coordinate medical support
Manage multiple vendor relationships
Ensure vendor staff availability
Negotiate and manage contracts
Monitor vendor performance
Maintain backup vendor arrangements
Implement and manage facility management software
Monitor real-time dashboards
Generate automated reports and analytics
Coordinate with IT teams
Manage access control systems
Ensure adherence to labor laws
Implement robust health and safety protocols
Conduct regular safety audits
Manage incident reporting
Ensure compliance with local regulations
Manage facility budgets
Optimize operational costs
Track and report on KPIs
Implement energy-saving initiatives
Manage capital expenditure requests
How You'll Work.
Team & Collaboration
Coordinate with BPO operations teams; Manage cross-functional teams including housekeeping, Building management, maintenance, cafeteria, and vendors; Establish clear communication channels and escalation matrices; Coordinate with IT teams for facility-related technology requirements; Build and maintain relationships with BPO leadership, HR teams, and operational managers
Communication Scope
Excellent communication skills for coordinating with diverse stakeholders; Bilingual capabilities for effective communication with diverse teams
Process & Methodology
Manage capital expenditure requests and facility improvement projects
Full Job Description
**JLL empowers you to shape a brighter way**. Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward. **Facilities Manager** **Location-Gurugram Sec-30** **24x7 Multi-Site Operations | Large Team Leadership** **Person from Electrical Background- Diploma or BE/B-Tech preferred and able to manage soft services.** **6 days working Shift 11am to 8 PM and it can change as per the requirement** What this job involves: Leading Operations Excellence Are you a proven leader who thrives in fast-paced, round-the-clock environments? We're seeking an exceptional Facilities Manager to oversee mission-critical BPO operations across multiple locations. You'll lead large teams ensuring seamless 24x7 facility operations that directly support business continuity and employee productivity. As the single point of contact (SPOC) for all facilities operations, you'll manage complex logistics, coordinate with multiple stakeholders, and ensure zero downtime. Core Responsibilities: 24x7 Operations Management • Ensure uninterrupted facility operations supporting round-the-clock BPO activities • Manage shift-based facility teams across multiple locations • Coordinate with BPO operations teams to align facility services with business needs • Implement robust backup systems and contingency plans for critical facility functions • Monitor and maintain optimal working conditions for night shift and weekend operations Large Team Leadership & Coordination • Lead and manage 20+ facility staff across multiple sites and shifts • Establish clear co
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