Jll
FacilitiesHelpdeskAdministrator
Neural analysis suggests this role is
optimal for Mid+ candidates.
“Facilities Helpdesk Administrator at Jll. Skills: Facilities helpdesk, Customer focus, Administrative support. Provide facilities helpdesk function. Provide FM and customer service”
What You'll Achieve.
High customer satisfaction rating; Work order closure within timescales
Industry & Context.
Problem solving; Provide solutions
What They're Looking For.
Must Have
3 years experience in similar position, Good understanding of FM business, Experience of a helpdesk operation, Experience meeting room booking systems, Experience with software, PC literate, Knowledge of google applications, Ability to work under pressure
Nice to Have
Knowledge of PPM & Reactive Management Control Systems, Knowledge of E1/ JDE, Good working knowledge of G Suite Docs, Good working knowledge of sheets, Good working knowledge of Gmail, Good working knowledge of Internet access, Good working knowledge of slides, Good working knowledge of Zoom
What You'll Do.
Provide facilities helpdesk function
Provide FM and customer service
Provide admin support for FM management team
Provide cover for goods in/ mailroom
Focus on client and customer
Provide administrative support to Facilities Manager
Provide administrative support to Account Director
Provide administrative support to client
Support other managers
Ensure customer requests are delivered
Meet catering requests
Meet cleaning requests
Meet courier mail requests
Meet printing requests
Assist in compiling data/ statistics
Assist in preparation of monthly reporting
Assist in performance measurement
Follow proper telephone procedures
Follow email procedures
Provide quality service
Greet guests and visitors
Be SME for first line facilities questions
Be knowledgeable of services
Be knowledgeable of processes
Be knowledgeable of completion times
Achieve departmental objectives
Contribute effectively
Carry out mailroom/ goods in duties
Control documented lost property process
Assist in preparing Standard Operating Procedures manuals
Coordinate response to user service requests
Assure follow-up on service requests
Assure compliance with Jones Lang LaSalle policies
Assure compliance with procedures
Assure compliance with standard practices
Take responsibility for booking Training Courses
Contribute to overall contract objectives
Respond effectively to new directives
How You'll Work.
Team & Collaboration
Cross functional teams
Communication Scope
Customer focus; Telephone procedures; Email procedures
Full Job Description
**JLL empowers you to shape a brighter way**. Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward. **Facilities Helpdesk Administrator** **What this job involves:** * To provide dedicated facilities helpdesk function, primarily focusing on providing the highest standard of FM and customer to the Capital One client. * Provide admin support for the FM management team. * Provide cover for the goods in/ mailroom in times of holiday or sickness. **What your day will look like:** The Helpdesk is directly accountable for the following typical activities: * Provide the highest standard of client and customer focus through the facilities helpdesk. * Provides administrative support to the Facilities Manager/ Account Director and client, as well as supporting other managers as required. * Ensure all customer requests are delivered within agreed service levels including meeting room, catering, cleaning, courier mail and printing requests. * Assist in compiling data/ statistics for the monthly client governance report. * Assisting in preparation of monthly reporting & performance measurement of operational services * Acknowledges role as management office "ambassador". Ensures that the firm's image is reflected through proper telephone and email procedures, and quality service. Greets guests and visitors to the management office and effectively deals with their concerns by exhibiting a professional, mature, courteous, gracious, and efficient manner. * Mail services including business mail, personal mail and couriers. *
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