Jll
FacilitiesCoordinator
Neural analysis suggests this role is
optimal for Mid+ candidates.
“Facilities Coordinator at Jll. Skills: Facilities management, Client services, Property maintenance. Oversee delivery of maintenance and repair services. Maintain client satisfaction”
What You'll Achieve.
Meeting or exceeding site KPIs; Assisting with SLA monitoring
Industry & Context.
Problem-solving
24/7 emergency call support, Site attendance
What They're Looking For.
Must Have
Minimum of two years of industry experience, Excellent customer service skills, Excellent computer skills, Excellent managerial skills, Excellent verbal communication skills, Excellent written communication skills, Ability to multi-task, Effectively organize responsibilities, Manage multiple priorities, Basic knowledge of building systems, Computer proficiency, Availability for 24/7 emergency call support, Availability for site attendance, Problem-solving skills, Ability to follow established procedures, Ability to follow escalation protocols
Nice to Have
Experience with CMMS, Background in budget development, Background in financial management, Knowledge of procurement processes, Knowledge of supplier management, Understanding of KPIs, Understanding of SLAs, Experience with compliance requirements, Experience with audit standards, Experience with regulatory protocols, Background in project management, Background in implementation of facility improvement initiatives, Familiarity with M/WBE requirements, Familiarity with supplier diversity programs
What You'll Do.
Oversee delivery of maintenance and repair services
Maintain client satisfaction
Support customer satisfaction programs
Interface with property occupants
Provide 24/7 emergency call support
Attend site for emergencies
Follow escalation procedures
Follow incident reporting protocols
Support work order management
Assist with monthly SLA monitoring
Plan corrective actions
Drive development of IFM best practices
Drive implementation of IFM best practices
Assist in development of operating budgets
Assist in management of operating budgets
Assist in development of capital budgets
Assist in management of capital budgets
Support implementation of client projects
Assist in development of annual management plans
Accomplish key performance indicators
Oversee monthly reporting for clients
Oversee quarterly reporting for clients
Oversee annual reporting for clients
Maximize utilization of suppliers
Maximize utilization of preferred vendors
Maximize utilization of contractors
Maximize M/WBE spending levels
How You'll Work.
Team & Collaboration
Collaborative team; Account team
Communication Scope
Verbal communication; Written communication
Process & Methodology
Project management, Implementation of facility improvement initiatives
Full Job Description
**JLL empowers you to shape a brighter way**. Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward. **What this job involves:** As a Facilities Coordinator at JLL, you'll play a critical role in supporting the Facilities Manager in delivering comprehensive services to operate and maintain properties including customer/client services, financial management, facility maintenance, procurement, and supplier management while developing strong client relationships with key representatives to support corporate real estate goals and objectives. This essential position requires you to work collaboratively with the Facilities Manager to oversee delivery of maintenance and repair services while maintaining client satisfaction and supporting programs to increase customer satisfaction through effective interface with property occupants. You'll be responsible for 24/7 emergency call support and site attendance while following established escalation procedures and incident reporting protocols to ensure seamless operations. This position offers the opportunity to make a significant impact on facility operations by meeting or exceeding site Key Performance Indicators (KPIs), assisting with Service Level Agreement (SLA) monitoring, and driving development and implementation of IFM best practices and innovations. By joining our collaborative team, you'll contribute directly to JLL's commitment to delivering exceptional facilities management solutions while advancing your career in a dynamic environment that values teamwork, cl
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