Jll
FacilitiesCoordinator
Neural analysis suggests this role is
optimal for Mid candidates.
“Facilities Coordinator at Jll. Skills: Facilities Management, Client Relations, Operations Support. Oversee delivery of maintenance and repair services. Maintain client satisfaction with Facility Management services”
What You'll Achieve.
meeting or exceeding site Key Performance Indicators (KPIs); assisting with Service Level Agreement (SLA) monitoring; driving development and implementation of IFM best practices and innovations; meeting or exceeding site KPIs; assisting with monthly SLA monitoring; accomplishing key performance indicators identified by the Facilities Manager; maximizing utilization of suppliers; maximizing utilization of preferred vendors/contractors; maximizing M/WBE spending levels
Industry & Context.
problem-solving skills
24/7 emergency call support, site attendance, Availability for 24/7 emergency call support, site attendance as required for critical facility operations
What They're Looking For.
Must Have
Minimum of two years of industry experience in corporate environment, third-party service provider, or consulting capacity, Excellent customer service, computer, managerial, verbal, and written communication skills for effective stakeholder interaction, Ability to multi-task and effectively organize responsibilities to achieve portfolio goals and objectives while managing multiple priorities, Basic knowledge of building systems including mechanical and electrical systems for effective facility operations support, Computer proficiency with ability to utilize various software platforms and systems for facility management operations, Availability for 24/7 emergency call support and site attendance as required for critical facility operations, problem-solving skills with ability to follow established procedures and escalation protocols effectively
Nice to Have
Experience with Computerized Maintenance Management Systems (CMMS) for enhanced work order and maintenance coordination, Background in budget development and financial management within facilities or property management environments, Knowledge of procurement processes and supplier management including contract development and vendor coordination, Understanding of Key Performance Indicators (KPIs) and Service Level Agreements (SLAs) in facilities management contexts, Experience with compliance requirements including audit standards and regulatory protocols in commercial real estate, Background in project management and implementation of facility improvement initiatives, Familiarity with Minority/Women owned Business Enterprise (M/WBE) requirements and supplier diversity programs
What You'll Do.
Oversee delivery of maintenance and repair services
Maintain client satisfaction with Facility Management services
Support customer satisfaction programs
Interface with property occupants
Provide 24/7 emergency call support
Follow established escalation procedures
Incident reporting protocols
Support work order management
Meet or exceed site KPIs
Assist with monthly SLA monitoring
Plan corrective actions
Drive development and implementation of IFM best practices
Implement innovations
Assist in development and management of operating and capital budgets
Support implementation of short and long-term client projects
Assist in development and implementation of annual management plans
Accomplish key performance indicators
and annual reporting for clients
Maximize utilization of suppliers
Maximize utilization of preferred vendors/contractors
Maximize M/WBE spending levels
How You'll Work.
Team & Collaboration
Work with Facilities Manager; Collaborate with Facilities Manager; Demonstrate collaboration and teamwork within the account team; Work collaboratively with the Facilities Manager
Communication Scope
verbal communication skills; written communication skills; managerial communication skills
Process & Methodology
implementation of short and long-term client projects, implementation of facility improvement initiatives
Full Job Description
**JLL empowers you to shape a brighter way**. Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward. **What this job involves:** As a Facilities Coordinator at JLL, you'll play a critical role in supporting the Facilities Manager in delivering comprehensive services to operate and maintain properties including customer/client services, financial management, facility maintenance, procurement, and supplier management while developing strong client relationships with key representatives to support corporate real estate goals and objectives. This essential position requires you to work collaboratively with the Facilities Manager to oversee delivery of maintenance and repair services while maintaining client satisfaction and supporting programs to increase customer satisfaction through effective interface with property occupants. You'll be responsible for 24/7 emergency call support and site attendance while following established escalation procedures and incident reporting protocols to ensure seamless operations. This position offers the opportunity to make a significant impact on facility operations by meeting or exceeding site Key Performance Indicators (KPIs), assisting with Service Level Agreement (SLA) monitoring, and driving development and implementation of IFM best practices and innovations. By joining our collaborative team, you'll contribute directly to JLL's commitment to delivering exceptional facilities management solutions while advancing your career in a dynamic environment that values teamwork, cl
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