JLL
FacilitiesCoordinator
Neural analysis suggests this role is
optimal for Mid+ candidates.
“Facilities Coordinator at JLL. Skills: Client Focus & Relationship Management, Project Management & Organizational Skills. Give day-to-day direction to on-site Front of House team (where applicable). Assist in covering team members in the delivery of first line facilities support and front of house services”
What You'll Achieve.
Meet or exceed site Key Performance Indicators (KPIs) and monitor Service Level Agreements (SLAs)
Industry & Context.
Problem-solving skills – capacity to deal with ambiguity and solve complex problems effectively
What They're Looking For.
Must Have
communication skills in English and local language
Nice to Have
Prior experience in facilities, property management, hospitality or related field
What You'll Do.
Give day-to-day direction to on-site Front of House team (where applicable)
Assist in covering team members in the delivery of first line facilities support and front of house services
Ensure teams are fully informed about operational updates
processes and account wide objectives
Ensure all training and surveys are completed in a timely manner
Build and develop effective relationships with key stakeholders and clients across all levels
Monitor procedures to ensure client expectations are conveyed and worked upon
Recognize risks and issues to operations
escalating early for wider awareness and support
Deliver excellent customer service to meet or exceed on-site client expectations
Assist in management of all contractors on site to ensure they perform to required standards
Support vendors to deliver services on time and within budget
Ensure vendor performance is consistently achieved through periodic reporting and management meetings
Maintain an audit ready approach
purchase and process invoices for day-to-day operational items and consumables
Conduct regular audits to ensure safety procedures are in place and working
Ensure all employees are aware of Hygiene
Health and Safety policies
Record and report all accidents
and near misses adhering to company procedures
Ensure all managed equipment is well maintained and in good working order
Be aware of projects that may impact operational delivery
contract or BlackRock risk
Manage work orders on CMMS (Corrigo) by monitoring upcoming deadlines and due dates
Work with vendors to ensure correct work order paperwork is received and returned
Ensure prompt and accurate management of purchase orders in JLL's financial platform
Submit Order Requests as necessary through Coupa
BlackRock's financial platform
Ensure all managed team members
adhere to BlackRock's Security training
Be comfortable escalating early concerns or assistance needed from management team
Follow established escalation procedures and incident reporting procedures
How You'll Work.
Team & Collaboration
Give day-to-day direction to on-site Front of House team (where applicable); Assist in covering team members in the delivery of first line facilities support and front of house services; Ensure teams are fully informed about operational updates, processes and account wide objectives; Build and develop effective relationships with key stakeholders and clients across all levels; Recognize risks and issues to operations, escalating early for wider awareness and support; Assist in management of all contractors on site to ensure they perform to required standards; Support vendors to deliver services on time and within budget; Ensure vendor performance is consistently achieved through periodic reporting and management meetings; Ensure all managed team members, including vendors, adhere to BlackRock's Security training; Be comfortable escalating early concerns or assistance needed from management team; Follow established escalation procedures and incident reporting procedures
Communication Scope
communication skills in English and local language
Process & Methodology
Project Management & Organizational Skills
Full Job Description
**JLL empowers you to shape a brighter way**. Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward. **Facilities Coordinator (FC)** **Location: BlackRock Copthall Avenue** **Role Purpose** The key focus for this role is to create a single, visual point of contact for BlackRock employees. To act as the primary interface between the operations of BlackRock, its clients and our supply partners. Providing services to the highest standards, representing BlackRock and JLL values in appearance, presentation, and manners. You will need to demonstrate a culture that promotes JLL’s core values of Teamwork, Excellence and Ethics and Blackrock’s principles to be a fiduciary to their clients, passionate about performance and commitment to a better future. **Core Responsibilities** **** **People Coordination** · Give day-to-day direction to on-site Front of House team (where applicable) · Assist in covering team members in the delivery of first line facilities support and front of house services · Ensure teams are fully informed about operational updates, processes and account wide objectives · Ensure all training and surveys are completed in a timely manner, including vendors **Client/Stakeholder Management** · Build and develop effective relationships with key stakeholders and clients across all levels · Monitor procedures to ensure client expectations are conveyed and worked upon · Recognize risks and issues to operations, escalating early for wider awareness and support · Deliver excellent customer service to meet or
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