Jll
FacilitiesCoordinator
Neural analysis suggests this role is
optimal for Mid candidates.
“Facilities Coordinator at Jll. Skills: process management, cross-functional coordination, vendor/stakeholder management, operational metrics, resource planning, continuous improvement, customer service. managing and maintaining overall service performance, processes, and quality standards for critical facility services including janitorial, pest control, waste management, uniforms, and vending operations. driving service innovation, identifying cost reduction opportunities, and enhancing the cus”
What You'll Achieve.
ensure KPI compliance; delivering excellent customer service; exceeding client expectations; maintain quality standards; ensuring timely completion and accurate documentation
Industry & Context.
solve problems; resolve facility issues; handle unique situations; resolve service delivery issues
Candidates must be authorized to work in the United States without sponsorship.
What They're Looking For.
Must Have
High school diploma or equivalent required, 3-5 years of relevant experience in facilities coordination, operations, or related customer service roles, Financial acumen to manage budgets for projects and operations with attention to cost control and reporting accuracy, Proficiency in basic computer applications including MS Office Suite (Outlook, Word, Excel), organizational and analytical skills with proven ability to manage multiple priorities simultaneously, Excellent interpersonal, verbal, and written communication skills with ability to interact effectively with all organizational levels, emphasis on customer service with demonstrated commitment to exceeding client expectations
Nice to Have
Experience in facility management, property operations, or commercial real estate environments, Familiarity with computerized maintenance management systems (CMMS) for work order coordination and tracking, Knowledge of procurement processes, vendor management, and contract administration, Experience in budget management, financial reporting, and spend analysis, Background in managing soft services such as janitorial, waste management, or related facility support services
What You'll Do.
managing and maintaining overall service performance
and quality standards for critical facility services including janitorial
and vending operations
driving service innovation
identifying cost reduction opportunities
and enhancing the customer experience by seamlessly integrating supplier services into daily operations
and directly impacting client satisfaction
coordinating with diverse stakeholders to ensure facilities operate smoothly and efficiently every day
Conduct daily walkthroughs to ensure clean
and well-maintained spaces that meet client standards and expectations
Respond to all work orders in a timely manner
ensuring KPI compliance and delivering excellent customer service to building occupants
Support budget and spend management activities
providing financial reporting and tracking procurement expenditures as required
Manage JLL and client requisitions
and invoice receipts while assisting in vendor contract development and procurement processes
Act as the primary interface with clients
and guests to resolve facility issues and handle unique situations with professionalism
Directly manage and resolve service delivery issues with third-party soft service providers to maintain quality standards
Utilize site CMMS systems to coordinate and dispatch maintenance activities
ensuring timely completion and accurate documentation
How You'll Work.
Team & Collaboration
work collaboratively with vendors, clients, and internal teams; coordinate with diverse stakeholders
Communication Scope
Excellent interpersonal, verbal, and written communication skills with ability to interact effectively with all organizational levels
Full Job Description
**JLL empowers you to shape a brighter way**. Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward. **Facilities Coordinator - JLL** **What this job involves:** As a Facilities Coordinator at JLL, you'll be the essential link between procurement, vendor management, and exceptional client service across two accounts on the same campus. This role centers on managing and maintaining overall service performance, processes, and quality standards for critical facility services including janitorial, pest control, waste management, uniforms, and vending operations. You'll work collaboratively with vendors, clients, and internal teams to drive service innovation, identify cost reduction opportunities, and enhance the customer experience by seamlessly integrating supplier services into daily operations. At JLL, we believe the most effective teams are built when everyone is empowered to thrive, and this position gives you the autonomy to solve problems, improve processes, and directly impact client satisfaction. What sets JLL apart is our culture of collaboration, locally and across the globe, and you'll experience this firsthand as you coordinate with diverse stakeholders to ensure facilities operate smoothly and efficiently every day. **What your day-to-day will look like:** • Conduct daily walkthroughs to ensure clean, organized, and well-maintained spaces that meet client standards and expectations • Respond to all work orders in a timely manner, ensuring KPI compliance and delivering excellent customer service to
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