Jll
FacilitiesCoordinator
Neural analysis suggests this role is
optimal for Mid candidates.
“Facilities Coordinator at Jll. Skills: Daily Operations Support, Vendor Coordination, Administrative Tasks and Reporting, Customer Service and Communication, Project Support. Assist the Facilities Manager in daily operations to support smooth facility operations. Receive, record and track service requests from tenants and clients”
What You'll Achieve.
ensures smooth delivery of facility services; maintains high customer satisfaction; ensure all requests are processed in a timely manner; ensure service delivery meets contract standards
Industry & Context.
problem-solving abilities; Identify facility issues and escalate to appropriate team members or vendors
Frequent movement throughout the facility required, Work in standard office environment, Occasional response required outside normal business hours or on weekends
What They're Looking For.
Must Have
Minimum of 3 years experience in Facilities Management, Property Management or customer service field, Excellent organizational and multitasking abilities, customer service orientation and communication skills, Attention to detail and problem-solving abilities, Proficient in MS Office (Word, Excel, PowerPoint, Outlook), Excellent verbal and written communication skills in both English and Japanese, Knowledge of work order management systems or CMMS, Ability to remain calm under pressure and manage multiple priorities effectively, Proactive approach and positive attitude, Team player with ability to work independently, Flexible and adaptable to changing priorities
Nice to Have
Degree in Facilities Management, Property Management or related field, Experience in commercial facilities or corporate environment, Experience in project coordination, Knowledge of vendor management, Experience with budget tracking and financial reporting, Facilities Management related certifications (FMA, IFMA, etc. )
What You'll Do.
Assist the Facilities Manager in daily operations to support smooth facility operations
record and track service requests from tenants and clients
Manage work order systems and ensure all requests are processed in a timely manner
Identify facility issues and escalate to appropriate team members or vendors
Serve as point of contact for vendors and contractors
Coordinate vendor work schedules and ensure service delivery meets contract standards
Monitor vendor performance and collect feedback on service quality
Maintain vendor-related documentation and records
Accurately maintain all documentation
records and reports related to facility operations
Assist in preparation of monthly and quarterly reports
Track facility budgets and expenses and identify variances
Perform administrative tasks including data entry
filing and record keeping
Provide excellent customer service to tenants and clients
Respond to facility-related inquiries promptly and professionally
Facilitate effective communication among internal teams
Collect and document client feedback for service improvement
Assist the Facilities Manager in implementing small to medium-sized facility projects
Track project progress and provide updates to stakeholders
Maintain project-related documentation
schedules and budgets
Participate in project meetings and prepare meeting minutes as required
How You'll Work.
Team & Collaboration
Effective communication with clients and internal teams; Facilitate effective communication among internal teams, vendors and clients; Team player with ability to work independently
Communication Scope
Excellent verbal and written communication skills in both English and Japanese; customer service orientation and communication skills; Facilitate effective communication among internal teams, vendors and clients
Process & Methodology
Assist the Facilities Manager in implementing small to medium-sized facility projects, Track project progress and provide updates to stakeholders, Maintain project-related documentation, schedules and budgets, Participate in project meetings and prepare meeting minutes as required, Experience in project coordination
Full Job Description
**JLL empowers you to shape a brighter way**. Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward. Overall Role The Facility Coordinator assists the Facilities Manager in coordinating and executing daily facility operations. Through effective communication with clients and internal teams, this role ensures smooth delivery of facility services and maintains high customer satisfaction. Job Responsibilities 1\. Daily Operations Support Assist the Facilities Manager in daily operations to support smooth facility operations Receive, record and track service requests from tenants and clients Manage work order systems and ensure all requests are processed in a timely manner Identify facility issues and escalate to appropriate team members or vendors 2\. Vendor Coordination Serve as point of contact for vendors and contractors Coordinate vendor work schedules and ensure service delivery meets contract standards Monitor vendor performance and collect feedback on service quality Maintain vendor-related documentation and records 3\. Administrative Tasks and Reporting Accurately maintain all documentation, records and reports related to facility operations Assist in preparation of monthly and quarterly reports Track facility budgets and expenses and identify variances Perform administrative tasks including data entry, filing and record keeping 4\. Customer Service and Communication Provide excellent customer service to tenants and clients Respond to facility-related inquiries promptly and professionally Facilitate effe
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