Jll
FacilitiesCallCenterPlanner/Scheduler
Neural analysis suggests this role is
optimal for Mid+ candidates.
“Facilities Call Center Planner/Scheduler at Jll. Skills: Call Center requests, work order creation, planning and scheduling of PMs, reporting, continuous improvement activities, dispatch, assigning work orders, scheduling work with technicians and sub-contractors, tracking and reporting on the completion of work, work planning and scheduling function, logistical coordination, parts ordering, preventive maintenance schedule, continuous improvement of the maintenance and call center program. Respo”
What You'll Achieve.
ensure the company goals are achieved and KPIs are met; ensure superior customer satisfaction; requests are addressed in a prioritized and expeditious manner; accuracy and efficiency of workflow; maintain high team performance levels based on established metrics
Industry & Context.
problem-solving abilities; Analyze callers' needs and be empowered to implement the best strategy
Must be authorized to work in the United States without sponsorship., Candidates must be authorized to work in the United States without sponsorship.
What They're Looking For.
Must Have
5-10 years’ experience working in a call center environment., Detailed understanding of effective scheduling, estimating, and workflow processes in a maintenance environment, Proficiency in Microsoft Office applications including Outlook, Excel, PowerPoint, OneNote, Word, Project, MS Teams, Excellent organizational, verbal, and written communications skills required, Demonstrated planning & prioritizing capabilities, Track, verify, and maintain high team performance levels based on established metrics, Ability to maintain professional and customer-oriented relationships with team members, internal customers, and building occupants, Ability to understand customer requirements and coordinate interface with other teams for various support requirements, Must be a team player, committed to working in a quality environment and be able to work independently, analytical skills, problem-solving abilities, attention to detail, accuracy, multitasking capabilities, discretion, and sound judgment
Nice to Have
Prior CMMS experience, SAP experience strongly, PharmaceuticalioTech research facilities experience
What You'll Do.
Responsible for all Call Center requests
planning and scheduling of PMs
and continuous improvement activities for multiple stakeholders including technicians
Dispatch and solution drive answer inquiries received in a timely and professional create work orders and assign them to maintenance as well as ensure the company goals are achieved and KPIs are met.
Act as a first point of contact for questions
and needs of the client as the Call Center Lead
Answer all incoming calls from a multi-client portfolio
Analyze callers' needs and be empowered to implement the best strategy to ensure superior customer satisfaction
Provide operational feedback and follow-ups on issues when requested
Continually build customer relations with client personnel
Ensure that requests are addressed in a prioritized and expeditious manner
and assign to maintenance technicians using the client’s CMMS
Communicate work order updates to requesters as needed
Schedule work with technicians and sub-contractors and assign appropriate work orders electronically
Track and report on the completion of work
Work closely with Utility and Facility supervisors and managers to ensure the accuracy and efficiency of workflow within the workplace service groups
Execute work planning and scheduling function for a self-directed work team
Provide logistical coordination with all stakeholders (i. e. MRO
and vendor managers) as needed
Purchase/procure parts and/or supplies through parts ordering or spare parts procedure with procurement partner
Maintain intermediate to high computer skills necessary to access CMMS work order system
Participate and provide input to departments for ad-hoc reporting as needed
Present performance data to maintenance teams as needed
Provide a two-week look-ahead Preventive Maintenance (PM) schedule to the team weekly
Contribute to continuous improvement of the maintenance and call center program by collecting feedback and sharing with CMMS Manager
and innovate the current worksheets and processes
Liaise with the client for special requirements
ensuring that request forms are operational and up-to-date
Perform other job-related duties and special projects as requested
How You'll Work.
Team & Collaboration
Cross-functional coordination; Coordinate interface with other teams for various support requirements; Work closely with Utility and Facility supervisors and managers; Logistical coordination with all stakeholders (i. e. MRO, cleaning services, purchasing, clients, security, site management, maintenance crews, and vendor managers); Share feedback with CMMS Manager; Liaise with the client
Communication Scope
verbal communications skills; written communications skills; communicate work order updates to requesters
Process & Methodology
planning, scheduling, resource planning, work planning and scheduling function, prioritizing capabilities
Full Job Description
**JLL empowers you to shape a brighter way**. Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward. **About this opportunity…** This position is responsible for all Call Center requests, work order creation, planning and scheduling of PMs, reporting, and continuous improvement activities for multiple stakeholders including technicians, managers, and clients. The main responsibility is to dispatch and solution drive issues; answer inquiries received in a timely and professional manner; create work orders and assign them to maintenance technicians; as well as ensure the company goals are achieved and KPIs are met. **Primary Duties:** * Act as a first point of contact for questions, requests, and needs of the client as the Call Center Lead * Answer all incoming calls from a multi-client portfolio * Analyze callers' needs and be empowered to implement the best strategy to ensure superior customer satisfaction * Provide operational feedback and follow-ups on issues when requested * Continually build customer relations with client personnel * Ensure that requests are addressed in a prioritized and expeditious manner * Create notifications, work orders, and assign to maintenance technicians using the client’s CMMS * Communicate work order updates to requesters as needed * Schedule work with technicians and sub-contractors and assign appropriate work orders electronically * Track and report on the completion of work * Work closely with Utility and Facility supervisors and managers to ensure the accuracy and efficien
Applying for this Facilities Call Center Planner/Scheduler role?
Most applicants get filtered before a human reads their resume. See if yours makes the cut.
How to Apply on Workday
- Workday has a multi-step form — save your progress after every section.
- "Apply With LinkedIn" can fail or lose data; manual entry is more reliable.
- Watch for the "Submit for Review" final step — hitting "Save" alone does not submit.
- Job requisition numbers are useful when following up with HR by email.
ANONYMOUS · UNFILTERED
What do employees actually say about Jll?
Real rants from real employees. Read before you apply.