Jll
FacilitiesAmbassador
Neural analysis suggests this role is
optimal for Mid+ candidates.
“Facilities Ambassador at Jll. Skills: Facility management, Customer service, Hospitality, Operations. Conduct visible floor walks. Ensure areas are stocked”
What You'll Achieve.
Ensure complete resolution; Ensure client satisfaction; Ensure compliance with SLAs; Ensure compliance with performance metrics; Ensure alignment with client goals
Industry & Context.
Troubleshooting
Authorized to work in US, No visa sponsorship
What They're Looking For.
Must Have
3-5 years hospitality experience, 3-5 years facility management experience, 3-5 years property management experience, 3-5 years operations experience, 3-5 years commercial real estate experience, Exceptional customer service skills, Manage multiple priorities, Deliver consistent results, Excellent verbal communication skills, Excellent written communication skills, Communicate professionally with diverse stakeholders, Time management skills, Prioritization skills, Work independently, Take initiative, Proficient in Microsoft Office Suite, Proficient in Excel, Proficient in Word, Proficient in PowerPoint, Proficient in Teams, Proficient in Outlook, Highly collaborative interpersonal skills, Proven track record delivering excellent customer service
Nice to Have
Bachelor's degree or equivalent work experience, Knowledge of integrated facility management services, Knowledge of soft services, Knowledge of workplace services, Knowledge of human experience programs, Familiarity with service level agreements, Familiarity with performance metrics, Familiarity with quality assurance processes, Experience with data analysis, Experience with reporting tools, Understanding of workplace safety, Understanding of security protocols, Understanding of compliance requirements, Experience supporting mail services, Experience supporting conference room management, Experience supporting reception operations, Experience supporting other workplace amenity services
What You'll Do.
Conduct visible floor walks
Ensure areas are stocked
Ensure areas are maintained
Engage with client employees
Serve as primary point of contact
Respond to client inquiries
Respond to client issues
Respond to client compliments
Respond to client feedback
Ensure complete resolution
Ensure client satisfaction
Deliver intuitive service
Deliver anticipatory service
Create lasting relationships
Assess soft service delivery
Ensure compliance with SLAs
Ensure compliance with performance metrics
Ensure compliance with brand standards
Collaborate with integrated account team
Ensure seamless service delivery
Ensure unified client experience
Support data collection
Support data analysis
Support reporting efforts
Track service performance
Ensure alignment with client goals
Identify potential risks
Escalate appropriately
Engage in continuous improvement
Resolve facilities issues
Serve as key resource
Manage daily mailroom operations
Manage mail distribution
Manage related workplace services
How You'll Work.
Team & Collaboration
Integrated account team; Across all business lines
Communication Scope
Verbal communication; Written communication; Professional communication
Full Job Description
**JLL empowers you to shape a brighter way**. Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward. **What this job involves** As a Facility Ambassador with JLL, you'll be the face of exceptional workplace experience, delivering high-touch, hospitality-driven service that elevates the daily experience of our clients and their employees. Working under the direction of the Facility Manager, you'll serve as the primary point of contact for client inquiries, concerns, and feedback across a select portfolio of properties. This client-facing role combines proactive engagement, intuitive service delivery, and relationship building to create meaningful connections while ensuring flawless execution of integrated facility management services. You'll be the bridge between JLL, our service partners, and our clients—anticipating needs, exceeding expectations, and fostering a culture of continuous improvement. If you're passionate about hospitality and thrive in dynamic environments where your impact is visible every day, this role offers an exciting opportunity to enhance workplace experiences while developing your professional skills in commercial real estate and facility management. **What your day-to-day will look like:** * Spend a minimum of two hours daily conducting visible floor walks through workspaces, offices, conference rooms, mailrooms, and pantries to ensure areas are properly stocked and maintained while proactively engaging with client employees and guests to address concerns and build relationships * Serv
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