Jll
FacilitiesAmbassador
Neural analysis suggests this role is
optimal for Mid candidates.
“Facilities Ambassador at Jll. Skills: Facilities coordination, Customer service, Vendor management. Serve as primary point of contact at reception. Greet all visitors, clients, and employees”
What You'll Achieve.
ensure seamless delivery of services; quick resolution of any issues; optimize space usage; ensuring smooth transitions for employees; ensure timely replenishment; enhanced workplace operations; employee satisfaction; ensure quality standards are consistently met
Industry & Context.
Demonstrated problem-solving skills; respond quickly to issues; make sound decisions independently; escalate matters appropriately
Physical capability to lift 30-50 pounds, remain mobile throughout the workday
What They're Looking For.
Must Have
3 years of experience in facilities coordination, workplace services, reception, or a similar front-of-house role within a corporate office environment, organizational and multitasking abilities, meticulous attention to detail, capacity to manage competing priorities in a fast-paced workplace, Excellent communication and customer service skills, ability to interact professionally and build relationships with diverse stakeholders at all organizational levels, Proven ability to coordinate effectively across teams including project management, IT, administration, and external vendors to achieve seamless service delivery, Basic understanding of building systems such as HVAC, electrical, plumbing, and lighting, Proficiency with Microsoft Office suite, workplace management tools, experience using ticketing or facilities management systems such as ServiceNow or Corrigo, Demonstrated problem-solving skills, confidence to respond quickly to issues, make sound decisions independently, escalate matters appropriately, Physical capability to lift 30-50 pounds, remain mobile throughout the workday
Nice to Have
Experience ensuring compliance with health and safety regulations, conducting risk assessments, implementing workplace safety protocols in commercial office settings, Familiarity with space planning software, seating management systems, tools used for tracking office moves and workspace allocation, Background in event coordination or hospitality management, experience supporting both intimate meetings and large-scale corporate functions, Knowledge of procurement platforms such as Amazon Business, Track record of implementing service improvements or innovative solutions, Experience managing vendor contracts, service level agreements, performance metrics
What You'll Do.
Serve as primary point of contact at reception
Maintain professional
Oversee daily operations of building and office space
Conduct workplace inspections and walk-rounds
Coordinate event setups and room configurations
Manage relationships with service providers
Handle meeting room management end-to-end
Oversee visitor management protocols
Maintain inventory and manage supplies
Process incoming and outgoing mail
Manage package deliveries
How You'll Work.
Team & Collaboration
Coordinate effectively across teams including project management, IT, administration, and external vendors; Liaise with security, housekeeping, and vendor teams; Build meaningful relationships across all levels of the organization
Communication Scope
Excellent communication skills; ability to interact professionally
Process & Methodology
coordinating with project management teams, managing vendor contracts, service level agreements, performance metrics
Full Job Description
**JLL empowers you to shape a brighter way**. Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward. # Facilities Ambassador ## What this job involves: As a Facilities Ambassador at JLL, you'll serve as the vibrant heartbeat of our workplace, creating memorable first impressions and seamless experiences for clients, visitors, and employees alike. We believe the most effective teams are built when everyone is empowered to thrive, and you'll play a pivotal role in making that happen through exceptional hospitality and proactive service delivery. This position combines high-touch customer service with operational excellence, requiring you to oversee daily building operations, manage front-of-house experiences, and ensure every interaction reflects both JLL and client values. You'll take ownership of the complete visitor journey while coordinating with vendors, service providers, and internal teams to deliver a world-class workplace experience. Your passion for people, keen attention to detail, and ability to anticipate needs will be essential as you juggle multiple priorities—from managing meeting room reservations and event coordination to ensuring compliance with health and safety regulations. This role offers the opportunity to build meaningful relationships across all levels of the organization while contributing to a collaborative, supportive environment where everyone feels valued and connected. ## What your day-to-day will look like: * Serve as the primary point of contact at reception, warmly greeting al
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