Jll
FacilitiesAmbassador
“Facilities Ambassador at Jll. Skills: Facilities coordination, Customer service, Vendor management. Serve as primary point of contact at reception. Greet all visitors, clients, and employees”
What You'll Achieve.
ensure seamless delivery of services; quick resolution of any issues; optimize space usage; ensuring smooth transitions for employees; ensure timely replenishment; enhanced workplace operations; employee satisfaction; ensure quality standards are consistently met
Industry & Context.
Demonstrated problem-solving skills; respond quickly to issues; make sound decisions independently; escalate matters appropriately
Physical capability to lift 30-50 pounds, remain mobile throughout the workday
What They're Looking For.
Must Have
3 years of experience in facilities coordination, workplace services, reception, or a similar front-of-house role within a corporate office environment, organizational and multitasking abilities, meticulous attention to detail, capacity to manage competing priorities in a fast-paced workplace, Excellent communication and customer service skills, ability to interact professionally and build relationships with diverse stakeholders at all organizational levels, Proven ability to coordinate effectively across teams including project management, IT, administration, and external vendors to achieve seamless service delivery, Basic understanding of building systems such as HVAC, electrical, plumbing, and lighting, Proficiency with Microsoft Office suite, workplace management tools, experience using ticketing or facilities management systems such as ServiceNow or Corrigo, Demonstrated problem-solving skills, confidence to respond quickly to issues, make sound decisions independently, escalate matters appropriately, Physical capability to lift 30-50 pounds, remain mobile throughout the workday
Nice to Have
Experience ensuring compliance with health and safety regulations, conducting risk assessments, implementing workplace safety protocols in commercial office settings, Familiarity with space planning software, seating management systems, tools used for tracking office moves and workspace allocation, Background in event coordination or hospitality management, experience supporting both intimate meetings and large-scale corporate functions, Knowledge of procurement platforms such as Amazon Business, Track record of implementing service improvements or innovative solutions, Experience managing vendor contracts, service level agreements, performance metrics
What You'll Do.
Serve as primary point of contact at reception
Maintain professional
Oversee daily operations of building and office space
Conduct workplace inspections and walk-rounds
Coordinate event setups and room configurations
Manage relationships with service providers
Handle meeting room management end-to-end
Oversee visitor management protocols
Maintain inventory and manage supplies
Process incoming and outgoing mail
Manage package deliveries
How You'll Work.
Team & Collaboration
Coordinate effectively across teams including project management, IT, administration, and external vendors; Liaise with security, housekeeping, and vendor teams; Build meaningful relationships across all levels of the organization
Communication Scope
Excellent communication skills; ability to interact professionally
Process & Methodology
coordinating with project management teams, managing vendor contracts, service level agreements, performance metrics
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