F&BHostess

Founded in 1933 in Portugal, Tivoli Hotels & Resorts has built and maintained a distinct charismatic character and elegant personality in all its properties. From cosmopolitan hideaways to seaside paradises and a growing global portfolio, Tivoli curates exceptional services and experiences for its cherished guests. As the first point of contact for our guests, you will play a crucial role in creating a welcoming atmosphere and ensuring a positive dining experience. * Greet guests warmly and seat them according to the restaurant’s floor plan. * Ensure guest satisfaction by anticipating needs and responding promptly. * Address guest concerns and complaints, ensuring satisfaction. * Conduct regular table visits to monitor guest satisfaction. * Handle reservations and cancellations, following department standards. * Communicate any changes to reservations or cancellations to management. * Pre-assign tables and ensure special requests are addressed. * Maintain a clean and organized hostess stand and dining area. * Ensure tables are properly set and ready for service. * Monitor the cleanliness and working condition of equipment and supplies. * Assist staff as needed to ensure smooth restaurant operations. * Collaborate with restaurant staff to provide optimum service. * Promote a cooperative and productive working climate. * Be flexible and rotate within different F&B outlets as required. * Assist with cashiering procedures and balance transactions. * Participate in training and other duties as assigned by management. * Strong communication and customer service skills. * Ability to handle high-volume periods and anticipate guest needs. * Detail-oriented with a focus on cleanliness and organization. * Previous experience in a restaurant or hospitality setting is a plus. ## Qualifications * Excellent communication and interpersonal skills * Professional appearance * Customer service-oriented mindset * Ability to multitask and stay organized * Fluent in English; additional l