Product Choices Uses Features And Pricing
F&BAttendant
Neural analysis suggests this role is
optimal for Mid+ candidates.
“F&B Attendant at Product Choices Uses Features And Pricing. Skills: Customer Service, Sales Transaction, Food and Beverage. Serve food courses. Serve alcoholic beverages”
Industry & Context.
Move, lift, carry, push, pull objects weighing less than 10 pounds without assistance
What They're Looking For.
Must Have
1 year of related work experience
Nice to Have
High school diploma/G. E. D. equivalent, No supervisory experience required
What You'll Do.
Serve alcoholic beverages
Answer menu questions
Communicate with kitchen
Record transaction in MICROS
Maintain cleanliness of work areas
Complete closing duties
Present physical and accurate check
Offer assistance in locating merchandise
Respond to merchandise questions
Check expiration dates
Discard expired items
Complete customer purchases
Process all payment types
Verify customer identification
Maintain appropriate cash levels
Turn in all property monies
Verify deposits/cash drops
Follow checklist for opening
Follow checklist for closing shop
Monitor customer activity
Prevent losses due to merchandise theft
Prevent losses due to merchandise damage
Follow company and safety policies
Follow security policies
Report unsafe work conditions
Complete safety training
Complete safety certifications
Ensure uniform and personal appearance are clean
Ensure uniform and personal appearance are professional
Maintain confidentiality of proprietary information
Protect company assets
Welcome and acknowledge all guests
Anticipate guests’ service needs
Address guests’ service needs
Assist individuals with disabilities
Thank guests with genuine appreciation
Speak with others using clear and professional language
Develop and maintain positive working relationships
Support team to reach common goals
Listen and respond appropriately to concerns
Ensure adherence to quality expectations
Ensure adherence to quality standards
Stand for an extended period
Sit for an extended period
Walk for an extended period
Move objects weighing less than 10 pounds
Lift objects weighing less than 10 pounds
Carry objects weighing less than 10 pounds
Push objects weighing less than 10 pounds
Pull objects weighing less than 10 pounds
Place objects weighing less than 10 pounds
Perform other reasonable job duties
Report work related accidents immediately
Report other injuries immediately
Follow department safety policies
Follow department security policies
Ensure a clean environment
Ensure a safe environment
Ensure a secure environment
Identify unsafe work procedures
Identify unsafe work conditions
Correct unsafe work procedures
Correct unsafe work conditions
Report unsafe work procedures to management
Report unsafe work conditions to management
Wear appropriate personal protective clothing
Employ correct lifting procedures
Follow property specific procedures for emergency situations
Follow policies for safe operation of tools
Follow policies for safe operation of equipment
Follow policies for safe operation of machines
Follow policies for safe storage of tools
Follow policies for safe storage of equipment
Follow policies for safe storage of machines
Complete appropriate safety training
Protect the privacy of guests
Protect the privacy of coworkers
Protect the security of guests
Protect the security of coworkers
Follow department policies
Ensure uniform is clean
Ensure uniform is hygienic
Ensure uniform is professional
Maintain confidentiality of proprietary materials
Maintain confidentiality of proprietary information
Protect company tools
Protect company equipment
Protect company machines
Protect company assets
Address guests' service needs professionally
Address guests' service needs positively
Address guests' service needs in a timely manner
Welcome every guest with a smile
Acknowledge every guest with a smile
Welcome every guest with eye contact
Acknowledge every guest with eye contact
Welcome every guest with a friendly verbal greeting
Acknowledge every guest with a friendly verbal greeting
Use the guest's name when possible
Anticipate guests' service needs
Ask guests questions to understand needs
Watch guest preferences
Listen to guest preferences
Act on guest preferences
Thank guests with genuine appreciation
Provide a fond farewell
Actively listen to guest questions
Actively listen to guest concerns
Actively listen to guest requests
Respond positively to guest questions
Respond positively to guest concerns
Respond positively to guest requests
Use brand or property specific process to resolve
Use brand or property specific process to delight
Use brand or property specific process to build
Engage guests in conversation regarding their stay
Engage guests in conversation regarding property services
Engage guests in conversation regarding area attractions
Engage guests in conversation regarding area offerings
Provide assistance to visually impaired individuals
Provide assistance to hearing impaired individuals
Provide assistance to physically impaired individuals
Escort guests when requested
Use words to explain actions
Write directions on paper
Move objects out of the way
Offer access to Braille phones
Offer access to TDD phones
Assist other employees to ensure proper coverage
Assist other employees to ensure prompt guest service
Speak to guests using clear language
Speak to guests using appropriate language
Speak to guests using professional language
Speak to co-workers using clear language
Speak to co-workers using appropriate language
Speak to co-workers using professional language
Answer the phone within 3 rings
Answer the phone with a smile in voice
Use the caller's name
Transfer calls to appropriate person
Transfer calls to appropriate department
Request permission before placing caller on hold
Allow caller to end the call
Discuss work topics discreetly
Discuss work activities discreetly
Discuss work problems discreetly
Discuss work topics quietly
Discuss work activities quietly
Discuss work problems quietly
Avoid public areas of the property
Sell age restricted items
Scan merchandise quickly
Scan merchandise accurately
Input price into register quickly
Input price into register accurately
Operate MICROS cash register equipment
Complete a sales transaction
Control cash levels in cash drawer
Organize cash levels in cash drawer
Monitor cash levels in cash drawer
Maintain cash levels in cash drawer
Process merchandise returns
Process merchandise refunds
Process merchandise exchanges
Secure shop to prevent losses
Monitor all customer activity
Identify any sign of trouble
Identify any sign of theft
Notify Security if needed
Organize shop during shift
Clean shop during shift
Organize equipment during shift
Clean equipment during shift
Organize all retail items
Follow opening checklist
Address unresolved issues from previous shift
Follow checklist for cleaning shop before closing
Ensure shop is ready for opening
Ensure proper backup when handling gift certificate information
Ensure safety precautions when handling gift certificate information
Ensure proper backup when handling gift card information
Ensure safety precautions when handling gift card information
Turn in all property monies
Return bank to safety deposit box
Ensure deposits are verified
Ensure cash drops are verified
Verify issued bank contains correct amount
Notify manager of discrepancy
Notify supervisor of discrepancy
Assist the Purchasing Coordinator
Assist the Purchasing Manager
Ensure accurate administration of all invoices
Adhere to proper bookkeeping procedures
Maintain inventory controls
Ensure proper levels for inventory
Ensure dating for inventory
Ensure rotation for inventory
Assure sanitation compliance
Interact with outlet staff
Interact with outlet management
Interact with vendors
How You'll Work.
Team & Collaboration
Support team to reach goals; Assist other employees
Communication Scope
Clear and professional language; Telephone Etiquette Skills
Full Job Description
**Food & Beverage Attendant** **Job Family: Food and Beverage Services** **POSITION SUMMARY** Serve food courses and alcoholic beverages to guests. Set tables according to type of event and service standards. Answer questions on menu selections. Communicate with the kitchen regarding menu questions, the length of wait, recook orders, and product availability. Communicate additional meal requirements, allergies, dietary needs, and special requests to the kitchen. Record transaction in MICROS system at time of order. Check in with guests to ensure satisfaction with each food course and/or beverages. Maintain cleanliness of work areas, china, glass, etc., throughout the day. Complete closing duties, including restocking items, turning off lights, etc. Present physical and accurate check to guest and process payment. Greet customers when they enter the shop, offer assistance in locating merchandise, and respond to questions regarding merchandise. Display merchandise in a neat, eye-appealing manner. Restock items as necessary, check expiration dates, and discard expired items. Keep storeroom neat and clean. Complete customer purchases, process all payment types, and process returns, refunds, and exchanges. Verify customer identification as required. Maintain appropriate cash levels in cash drawer, turn in all property monies and receipts, and ensure deposits/cash drops are verified. Follow checklist for opening and closing shop. Secure shop and monitor customer activity to prevent losses due to merchandise theft and damage. Follow all company and safety and security policies and procedures; report accidents, injuries, and unsafe work conditions to manager; and complete safety training and certifications. Ensure uniform and personal appearance are clean and professional, maintain confidentiality of proprietary information, and protect company assets. Welcome and acknowledge all guests according to company standards, anticipate and address guests’ service needs, assist ind
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