Ing
Financial Services
ExternalDisputeResolutionSpecialist
“External Dispute Resolution Specialist at Ing. Skills: External dispute resolution, Regulatory compliance, Investigation, Stakeholder management. Manage external dispute cases end-to-end. Support customers with empathy and professionalism”
What You'll Achieve.
Deliver balanced, high-quality outcomes; Enhance customer experience
Industry & Context.
Investigate complex issues; Make sound, balanced decisions
What They're Looking For.
Must Have
Demonstrated experience managing external dispute resolution cases (e. g. AFCA) in a financial services environment, knowledge of regulatory, legal and compliance requirements relevant to complaints and dispute resolution, Proven ability to investigate complex issues and make sound, balanced decisions based on evidence, Excellent written and verbal communication skills, including preparing clear submissions and stakeholder correspondence, stakeholder management and influencing skills across internal teams and external parties, High level of empathy and resilience when dealing with vulnerable customers and sensitive situations
What You'll Do.
Manage external dispute cases end-to-end
Support customers with empathy and professionalism
Conduct thorough investigations
Prepare high-quality submissions
Manage communication with external bodies
Identify trends and insights from complaints
How You'll Work.
Team & Collaboration
Collaborate with and influence internal and external stakeholders
Communication Scope
Excellent written and verbal communication skills; Preparing clear submissions; Stakeholder correspondence
Applying for this External Dispute Resolution Specialist role?
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