Iterable
AI-powered customer engagement platform
ExternalCommunicationsManager
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“External Communications Manager at Iterable. Skills: External Communications, PR, Media Relations, Messaging, Storytelling. Develop and execute external communications strategies that elevate Iterable’s brand and clearly communicate our story to press, analysts, customers, and partners. Create strategic messaging, talking points, and briefing materials for major company announcements and leadership communications across investor, media, enterprise, and industry audiences”
What You'll Achieve.
Advance our business objectives; Reinforce our position as a category‑defining AI company; Elevate Iterable’s brand; Clearly communicate our story to press, analysts, customers, and partners; Results in thoughtful, high-impact coverage; Grow visibility for key company experts and leaders
Industry & Context.
Travel as needed for events, roadshows, and key external meetings
What They're Looking For.
Must Have
5-7 years of experience in corporate or external communications, executive communications, or PR, preferably within a high‑growth technology company or top‑tier agency environment, Exceptional writing and editing skills, with the ability to translate complex, technical concepts into clear, compelling stories tailored to different audiences and formats, A proven record of cultivating media relationships and securing meaningful coverage across business, technology, and industry outlets, Experience partnering with senior leaders and subject-matter experts, building trust through preparation, thoughtful counsel, and reliable follow-through, Sharp strategic instincts, consistently connecting communications activities to business goals, commercial narratives, and market positioning, Deep familiarity with modern media relations, including message development, interview preparation, social amplification, and issues management, Comfort operating in fast-paced, ambiguous environments, balancing multiple programs while maintaining a high bar for craft and quality, A collaborative working style, able to influence across teams and rally people around a clear narrative and plan, Genuine curiosity about AI and a thoughtful approach to how AI innovation and impact are communicated to the world
Nice to Have
Familiarity with AI or experience in deep tech sector communications, Background writing content for C-level executives or other high-visibility stakeholders, Track record developing messaging that spans diverse audiences, Experience working in or with high‑growth startups or fast‑moving SaaS / B2B tech companies, Practical experience with analyst relations and using analyst feedback to improve messaging and product stories
What You'll Do.
Develop and execute external communications strategies that elevate Iterable’s brand and clearly communicate our story to press
Create strategic messaging
and briefing materials for major company announcements and leadership communications across investor
and industry audiences
Lead day-to-day PR efforts
including story mining
press release drafting
and proactive outreach that results in thoughtful
Build and manage relationships with tier‑1 business
as well as influential newsletters
Support analyst relations by helping craft positioning
and evaluation materials that clearly articulate our roadmap
Partner with internal communications
and campaigns teams to extend major announcements into integrated programs that feel coherent
Identify and pursue strategic speaking engagements
and byline opportunities that grow visibility for key company experts and leaders
Use AI-powered tools for research
and insight generation—treating AI as a force multiplier for smarter
Travel as needed for events
and key external meetings
comfortably switching between behind-the-scenes operator and on-the-ground partner
How You'll Work.
Team & Collaboration
Partner with internal communications, social, brand, and campaigns teams to extend major announcements into integrated programs that feel coherent, timely, and on-brand; Collaborative working style, able to influence across teams and rally people around a clear narrative and plan
Communication Scope
Exceptional writing and editing skills; Ability to translate complex, technical concepts into clear, compelling stories tailored to different audiences and formats; Craft narratives about our mission, technology, and market momentum; Support senior stakeholders on external visibility; Keeping your hands close to the craft of day‑to‑day storytelling and execution
Process & Methodology
Balancing multiple programs
Full Job Description
Iterable is the leading AI-powered customer engagement platform that helps leading brands like Redfin, SeatGeek, Priceline, Calm, and Box create dynamic, individualized experiences at scale. Our platform empowers organizations to activate customer data, design seamless cross-channel interactions, and optimize engagement—all with enterprise-grade security and compliance. Today, nearly 1,200 brands across 50+ countries rely on Iterable to drive growth, deepen customer relationships, and deliver joyful customer experiences. Our success is powered by extraordinary people who bring our core values—Trust, Growth Mindset, Balance, and Humility—to life. We foster a culture of innovation, collaboration, and inclusion, where ideas are valued and individuals are empowered to do their best work. That’s why we’ve been recognized as one of Inc’s Best Workplaces and Fastest Growing Companies, and were recognized on Forbes’ list of America’s Best Startup Employers in 2022. Notably, Iterable has also been listed on Wealthfront’s Career Launching Companies List and has held a top 10 ranking on the Top 25 Companies Where Women Want to Work. With a global presence—including offices in San Francisco, New York, Denver, London, and Lisbon, plus remote employees worldwide—we are committed to building a diverse and inclusive workplace. We welcome candidates from all backgrounds and encourage you to apply. Learn more about our story and mission on our Culture and About Us pages. Let’s shape the future of customer engagement together! The Role: As External Communications Manager at Iterable, you’ll be a key partner to the Director of Communications, helping shape how our story lands with press, analysts, customers, and the broader market. You will design and run communications campaigns that advance our business objectives while reinforcing our position as a category‑defining AI company. This is a high-impact role where you’ll craft narratives about our mission, technology, and market momentu
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