ExpressServicePlusSpecialist

MSX has been a trusted partner to leading vehicle manufacturers, their retailers, and mobility organizations globally for more than 30 years. Our unwavering commitment is to help our clients transform their businesses and effectively manage operations in the areas of: Sales Performance; Repair Optimization and Compliance; Parts and Accessories Sales Performance; and Consumer Engagement. With our global teams, industry expertise, and the power of technology, we design and deliver tailored, sustainable, and innovative solutions and services that help our clients optimize their operations and captivate their customers. Successful Assessment, Installation and Sustainment consultations of the Advanced Express Service Plus Program as outlined in the MSX Express Service program. * Dealership staff training as outlined in the MSX Express Service program documentation * Dealership In Person follow-up support * Timely and comprehensive completion of Contact Reporting * Implement best practice processes within the Express Service and Express Service Plus operation ( Customer reception/greeting, workshop scheduling, repair processes, productivity and efficiency, quality control, invoice preparation, customer vehicle delivery, follow up call after repair, etc.) * OEM National and Regional personnel contact- Consistent OEM Communication with Dealer Milestones * Timely completion and submission of field detail reports including communication log * Weekly Expense reports submission * Ability to leverage relationships to identify and sell the business case for change * Analyzing data from dealer financials and operational assessments to establish improvement action plans * Implementation of advanced level Service Advisor selling systems and overall process improvement solutions at the aftermarket or retail level * Ability to understand, establish and implement effective metrics to keep dealerships focused on growth and ROI * Demonstrated proficiency with PC applications in a Windows