Company
ExpressLubeAdvisor
Neural analysis suggests this role is
optimal for Mid+ candidates.
“Express Lube Advisor. Skills: Sales, Customer service. Answer incoming telephone calls. Greet customers”
Industry & Context.
Weekend availability required
What They're Looking For.
Must Have
High School graduate or equivalent, 18 years or older, Acceptable driving record, Valid driver's license
What You'll Do.
Answer incoming telephone calls
Identify customer concerns
Offer resolution to customer concerns
Communicate service needs and costs
Assess customer needs
Conduct vehicle walk around
Attain customer agreement for service
Offer multi-point inspection
Write accurate repair orders
Provide accurate estimates
Obtain approval for inspection findings
Obtain approval for additional services
Dispatch repair orders
Utilize cost control methods
Communicate with technicians
Follow-up with customer on status
Receive and process payment
Deliver vehicle to customer
Explain services provided
How You'll Work.
Communication Scope
Telephone skills
Full Job Description
## Dealership: L0252 Lithia Chrysler Jeep Dodge Ram of Wasilla # **Lithia Chrysler Jeep Dodge of Wasilla** ### **Express Lube Advisor** **Pay:** Commission pay plan with base and incentives **Schedule:** Weekend availability required We are searching for a highly motivated and experienced **Express Lube Advisor** to join our award-winning team! As the fastest growing Fortune 150 Company and largest auto retailer in the nation, we’re expanding and ready to invite experts in sales and service to join our team. In turn, we provide top-notch training and continuous support to help our employees succeed. **What You 'll Do** * Answer incoming telephone calls in a friendly and professional manner in accordance with Incoming Telephone Calls standards (ITC). * Follow the Initial Customer Contact (ICC) process: * Greet customers in a friendly and professional manner. * Identify, confirm and offer resolution to customer concerns. * Communicate with customer what needs to be done, how much it will cost and when service will be complete. * Assess customer needs by conducting a vehicle walk around. * Attain agreement from customer for service needs. * Offer a multi-point inspection. * Write accurate repair orders using ADP system. * Follow the Interim Customer Contact (ICC2) process: * Provide estimates that are accurate and support upfront pricing guarantee. * Obtain approval to review findings of multi-point inspection and associated prices. * Obtain approval to proceed with Additional Service Requests. * Dispatch repair orders to technicians following department dispatch policy and utilizing cost control methods. * Communicate with technicians to gain clear understanding of services required and/or performed. * Follow-up with customer during repair/servicing of vehicle so they are aware of status. * Follow the Customer Delivery (CD) process: * Receive and process cash or credit payment for all services performed. * Upon completion of service promptly and professionally deliver
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