OpenUp
ExpertsTeamLead
Neural analysis suggests this role is
optimal for Mid candidates.
“Experts Team Lead at OpenUp. Skills: Process management, Operational ownership, Clinical development. Contribute to OpenUp's activation strategy. Spend time with customers”
Industry & Context.
Solving problems; Improving processes; Simplifying complexity
What They're Looking For.
Must Have
Medical degree or Master's in Psychology, 5-10 years of experience as a self-employed practitioner or in healthcare operations, business partnering, or leadership, Based in the Netherlands, Fluent in Dutch and English, Presence in front of customers, Genuine affinity for commercial and client-facing work, Comfortable working with data and analytics to inform decisions, Curious about AI and digital tools, Interested in shaping how technology supports clinical work, Clinically grounded, Solution-focused, Calm and steady in complex or urgent situations, Organised, Proactive, Adaptive in a fast-moving environment
Nice to Have
AI-based solutions into how we deliver care, AI into how expert operations run, Leveraging data insights and technology to improve processes and enhance service quality
What You'll Do.
Contribute to OpenUp's activation strategy
Spend time with customers
Host on-site sessions
Lead client conversations
Represent service to customers
Bring AI solutions into care delivery
Act as first line of quality assurance
Use quality data to identify improvements
Host weekly intervisions
Design deep-dive sessions
Support experts in developing practice
Run and scale daily operations
Handle case-related questions
Support internal teams
Help build AI into operations
Partner with Talent Acquisition to recruit experts
Make hiring decisions
How You'll Work.
Team & Collaboration
Work closely with the Head of Experts; Work with the broader expert leadership team; Partner with Product, Customer Success, and Marketing
Communication Scope
Lead client conversations; Represent our service
Full Job Description
Who we are At OpenUp, our mission is to make mental well-being accessible to everyone. We support companies, their employees, and their families with proactive and practical mental health services. Through our platform, clients can access 1:1 check-ins, online courses, articles, videos, group sessions, mindfulness practices, and a team of committed experts. We believe that mental and physical well-being are deeply connected. With Lifestyle Experts focusing on nutrition, exercise, and sleep, we offer a truly holistic approach that helps people take ownership of their health. We’re proud to work with forward-thinking organizations and are committed to raising the bar on accessible care. OpenUp is ranked in the Top 3 on LinkedIn’s Top Startups list for 2023, 2024 & 2025. We are expanding our international teams and we are searching for like-minded talent. We are already helping over 2000+ (international) companies and 550K+ employees, e. g. Rituals, Deloitte, Decathlon, KPMG, and McDonalds. About the role This is a chance to shape how OpenUp delivers mental well-being support at scale, leading and developing the community of psychologists and coaches behind our service, while spending meaningful time with the customers who experience it. You'll combine clinical insight with operational ownership, using data to improve how our experts work and how our users experience care. You'll work closely with the Head of Experts and the broader expert leadership team. The role reports to the Chief People Officer. It's a hands-on, fast-paced role for someone who enjoys solving problems, improving processes, and building something that matters. At the intersection of clinical quality, technology, and commercial impact. What you will do Customer-facing delivery Contribute directly to OpenUp's activation strategy and NRR progression by spending time with our customers: hosting on-site sessions, leading client conversations, and representing our service in the moments that shape how cu
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