BOULANGER

Retail

EXPERTSERVICECLIENTCDIH/F

€22k+ Dijon, France FULL TIME
The Brief

“EXPERT SERVICE CLIENT - CDI H/F at BOULANGER. Skills: Customer experience, Sales solutions, Problem solving. Create personalized customer experience. Optimize product availability”

What You'll Achieve.

Transform visit into memorable experience; Build lasting customer trust; Ensure seamless experience; Transform need into solution; Transform complex situation into satisfaction; Achieve customer loyalty

Industry & Context.

Retail
Problems you'll solve

Analytical skills; Solution orientation; Diagnose needs; Resolve requests; Find positive outcome

What They're Looking For.

Must Have

Experience in commerce, Customer service experience, Customer relationship skills, Organizational skills, Reactivity, Empathy, Curiosity, Analytical skills, Calmness, Pedagogy

Nice to Have

Customer service experience

What You'll Do.

Create personalized customer experience

Optimize product availability

Create adapted solution

Propose loyalty programs

Propose adapted services

Provide after-sales service

How You'll Work.

Team & Collaboration

Store project team

Communication Scope

Client interaction; Customer reassurance; Pedagogical explanation

Free ATS check

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