Delivery Hero
Internet
Expert,Quality
Neural analysis suggests this role is
optimal for entry candidates.
“Expert, Quality at Delivery Hero. Skills: hiring quality, rider quality performance, lead conversion performance, new rider retention, cost per hire (CPH), KPI dashboards, operational reports, hiring effectiveness, rider experience. Improve hiring quality by monitoring recruitment funnels, evaluating candidate quality, and identifying gaps in sourcing and screening processes.. Own and manage rider quality performance by ensuring high standards in hiring, onboarding, and operational readiness.”
What You'll Achieve.
Improve hiring quality; Own and manage rider quality performance; Drive lead conversion performance; Monitor and improve new rider retention; Track and optimize cost per hire (CPH); achieved efficiently and within budget; hiring quality; retention; conversion rates; productivity; rider performance; operational efficiency; hiring effectiveness; rider experience
Industry & Context.
analytical and problem-solving skills with the ability to identify operational gaps and recommend actionable solutions.
Ability to work in a fast-paced environment and manage multiple priorities effectively.
What They're Looking For.
Must Have
Bachelor's degree in Business Administration, Operations Management, Supply Chain, Human Resources, Analytics, or a related field., 2+ years of experience in operations, recruitment analytics, rider operations, quality management, or workforce management.
Nice to Have
Experience in logistics, mobility, delivery, or gig-economy operations is preferred., Experience in retention analysis, workforce planning, and operational performance management is preferred.
What You'll Do.
Improve hiring quality by monitoring recruitment funnels
evaluating candidate quality
and identifying gaps in sourcing and screening processes.
Own and manage rider quality performance by ensuring high standards in hiring
and operational readiness.
Drive lead conversion performance by optimizing follow-ups
recruiter coordination
and applicant engagement throughout the hiring journey.
Monitor and improve new rider retention by analyzing early lifecycle performance
onboarding effectiveness
and operational engagement.
Track and optimize cost per hire (CPH) while ensuring recruitment targets are achieved efficiently and within budget.
Develop and maintain KPI dashboards and operational reports related to hiring quality
and rider performance.
Analyze operational and recruitment data to identify trends
and improvement opportunities.
Ensure process compliance and maintain data accuracy across recruitment and operational systems.
Support process improvement initiatives focused on operational efficiency
and rider experience.
How You'll Work.
Team & Collaboration
Collaborate closely with recruitment, operations, and hub teams to improve rider quality.; Coordinate with stakeholders to ensure smooth execution of hiring campaigns, onboarding activities, and retention initiatives.; Ability to manage multiple stakeholders and coordinate effectively across recruitment and operations teams.
Communication Scope
Good communication and presentation skills
Full Job Description
foodpanda is part of the Delivery Hero Group, the world’s pioneering local delivery platform, our mission is to deliver an amazing experience—fast, easy, and to your door. We operate in around 65 countries worldwide. Headquartered in Berlin, Germany. Delivery Hero has been listed on the Frankfurt Stock Exchange since 2017 and is part of the MDAX stock market index. Responsibilities * Improve hiring quality by monitoring recruitment funnels, evaluating candidate quality, and identifying gaps in sourcing and screening processes. * Own and manage rider quality performance by ensuring high standards in hiring, onboarding, and operational readiness. * Drive lead conversion performance by optimizing follow-ups, recruiter coordination, and applicant engagement throughout the hiring journey. * Monitor and improve new rider retention by analyzing early lifecycle performance, onboarding effectiveness, and operational engagement. * Track and optimize cost per hire (CPH) while ensuring recruitment targets are achieved efficiently and within budget. * Develop and maintain KPI dashboards and operational reports related to hiring quality, retention, conversion rates, productivity, and rider performance. * Analyze operational and recruitment data to identify trends, inefficiencies, and improvement opportunities. * Collaborate closely with recruitment, operations, and hub teams to improve rider quality. * Ensure process compliance and maintain data accuracy across recruitment and operational systems. * Support process improvement initiatives focused on operational efficiency, hiring effectiveness, and rider experience. * Coordinate with stakeholders to ensure smooth execution of hiring campaigns, onboarding activities, and retention initiatives. ## Qualifications * Bachelor’s degree in Business Administration, Operations Management, Supply Chain, Human Resources, Analytics, or a related field. * 2+ years of experience in operations, recruitment analytics, rider operations, quality m
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