Oxy
Tech / AI / Software
ExpertITEndUserProd
Neural analysis suggests this role is
optimal for Mid candidates.
“Expert IT End User Prod at Oxy. Skills: IT End User Production Support, customer relationship management, technology rollout, troubleshooting, incident management, service request management, hardware and software installation/configuration, documentation and knowledge transfer, end-user training, project management. Develop customer relationships with the business users to identify strengths, weaknesses, and opportunities. Partner with the business to roll out new technologies, applications, an”
What You'll Achieve.
maximize value and provide resources fundamental to life; advance lower-carbon technologies and products; meet the highest employer standards by ensuring the health and safety of our employees, protecting the environment and positively impacting our communities where we do business; positively improve the IT user experience
Industry & Context.
Troubleshoot problem areas in a timely manner; troubleshooting skills; Work with users through a series of actions to help set up systems or resolve issues
Valid driver’s license with no restrictions that would prohibit driving a company vehicle, Available for callouts nights & weekends as needed, Physically able to maneuver IT including servers, UPS and batteries when necessary
What They're Looking For.
Must Have
Degree in IT or a related field, 5 or more years of relevant IT experience, Valid driver’s license with no restrictions that would prohibit driving a company vehicle, Available for callouts nights & weekends as needed, Excellent written and oral communication skills, work ethic with attention to detail, troubleshooting skills and knowledge to provide support within Microsoft Windows, Microsoft Office Suite, IT infrastructure, hardware, software, WAN/LAN & Wireless, printing, scanning, audio-visual, computing, 2-way radio communications, automation software, Communication skills (written and verbal), Ability to work well with people and assess needs, Must be able to communicate professionally with people both inside & outside the organization, which may include business stakeholders, vendors, and business partners, Must have a customer service spirit with experience in providing IT support, Must be able to plan and prioritize daily tasks with excellent organizational skills including accurate records keeping and proper documentation, Ability to work independently, multi-task, follow processes, including environmental & safety, and act as a contributing member of a team environment, Experience with Project Management, Ability to manage projects as well as a resource for projects
Nice to Have
Oil & Gas industry is a plus
What You'll Do.
Develop customer relationships with the business users to identify strengths
Partner with the business to roll out new technologies
and tools that will positively improve the IT user experience
Troubleshoot problem areas in a timely manner ensuring clear and effective communication throughout the cycle of support
providing end-user assistance where required
Logging and tracking all incidents and service requests into company provided tools
Work with users through a series of actions to help set up systems or resolve issues
Working continuously on a task until completion or escalating to the next level support
and supporting computer hardware
and replacing parts as required
Keep local assigned sites informed of upcoming activities
Keep customer base informed of changes and issues with the IT environment
Work with IT groups to stay current on changes
problems and experiences seen across the enterprise
Provide proper documentation and knowledge transfer
such as maintaining and providing solution documentation to other team members
IT and business areas
detailing hardware installations
logically storing project files
Model a work ethic and take the lead on a variety of support initiatives
Be flexible and willing to adapt to changing business requirements
Continuously learn technologies
customer business needs
and apply techniques to customer needs
Conduct formal and informal end-user training on the use of various applications and hardware
Physically able to maneuver IT including servers
UPS and batteries when necessary
How You'll Work.
Team & Collaboration
Partner with the business; Work with users; Work with IT groups; providing solution documentation to other team members, IT and business areas; cross-training; act as a contributing member of a team environment
Communication Scope
Excellent written and oral communication skills; Communication skills (written and verbal); Must be able to communicate professionally with people both inside & outside the organization, which may include business stakeholders, vendors, and business partners; Keep local assigned sites informed of upcoming activities; Keep customer base informed of changes and issues with the IT environment
Process & Methodology
Experience with Project Management, Ability to manage projects as well as a resource for projects
Full Job Description
Oxy [produces](https://url.uk.m.mimecastprotect.com/s/MsVsCxkWU14WzxDivh3Cy7O4c?domain=oxy.com/), [markets and transports](https://url.uk.m.mimecastprotect.com/s/dWO9CyPWUrzBpLKtQiZCx-Ef6?domain=oxy.com/) oil and natural gas to maximize value and provide resources fundamental to life. The company leverages its global leadership in [carbon management](https://www.oxy.com/operations/carbon-innovation/) to advance lower-carbon technologies and products. Headquartered in Houston, Oxy primarily operates in the United States, Middle East and North Africa. To learn more, visit [Oxy](https://www.oxy.com/) Oxy strives to attract and retain talented employees by investing in their professional development and providing rewarding opportunities for personal growth. Our goal is to meet the highest employer standards by ensuring the health and safety of our employees, protecting the environment and positively impacting our communities where we do business. Our greatest asset has been and will continue to be our people. We are currently looking for an experienced and highly motivated individual to fill the position of **IT analyst** within the IT Digital Experience department located in Houston-TX. A successful candidate will ultimately be responsible for: · Develop strong customer relationships with the business users to identify strengths, weaknesses, and opportunities. · Partner with the business to roll out new technologies, applications, and tools that will positively improve the IT user experience. · Troubleshoot problem areas in a timely manner ensuring clear and effective communication throughout the cycle of support, providing end-user assistance where required. · Logging and tracking all incidents and service requests into company provided tools. Work with users through a series of actions to help set up systems or resolve issues. Working continuously on a task until completion or escalating to the next level support, when appropriate. · Installing, configuring, and supp
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