Jimdo
SaaS
ExpertEngineer
Neural analysis suggests this role is
optimal for Senior candidates.
“Expert Engineer at Jimdo. Skills: Full-stack development, Customer Support Tooling, System Reliability, AI-assisted development. Design support tooling. Build support tooling”
What You'll Achieve.
enable our Support organization to scale efficiently; deliver exceptional customer experiences; reduces friction for both customers and internal teams; impact support quality; impact efficiency; impact customer satisfaction; shape technical direction; drive operational excellence
Industry & Context.
identify operational pain points; automate repetitive workflows; build reliable tooling; reduces friction; uncover operational bottlenecks; deliver impactful solutions
What They're Looking For.
Must Have
8+ years of professional software engineering experience, senior or lead-level responsibilities, full-stack engineering skills, modern frontend technologies (React/TypeScript or similar), backend systems (Node. js, Kotlin, Java, Python, or Go), Experience owning production systems end-to-end, operational concerns, system reliability, Familiarity with cloud infrastructure, CI/CD pipelines, Infrastructure as Code tools such as Terraform, Experience working with APIs, integrations, observability tooling, data-driven decision-making, Curiosity and enthusiasm for AI-assisted development tools, Excellent collaboration skills, customer-centric mindset
Nice to Have
experience supporting operational or customer-facing teams
What You'll Do.
Design support tooling
Build support tooling
Maintain support tooling
Develop customer self-service solutions
Improve Zendesk configurations
Improve Zendesk workflows
Improve Zendesk automations
Improve Zendesk integrations
Build scalable integrations
Partner with Customer Support teams
Uncover operational bottlenecks
Deliver impactful solutions
Improve observability
Improve operational excellence
Use AI-assisted development tools
How You'll Work.
Team & Collaboration
Work closely with Support leaders; Work closely with Product Managers; Work closely with Engineering teams; Partner closely with Customer Support teams; Mentor fellow engineers; Contribute to design reviews
Full Job Description
ABOUT JIMDO We exist to unleash the power of the self-employed - helping solopreneurs and micro-businesses thrive by doing what they're passionate about and removing the complexity of building lasting, successful businesses. Jimdo started in 2007 when three school friends built a website builder in a Northern German farmhouse to help everyone build a presence online. Today, we're a profitable, remote-first company with 220+ people from 50+ nationalities working across 15+ countries. We've helped build over 36 million websites to get online across the world. We're more than just a website builder. We're an AI-powered platform that helps self-employed people actually run and build successful businesses — from getting found online, winning customers and running their business with a peace of mind by knowing exactly what to do next to move forward. At the heart of Jimdo is a strong belief in personalized, data-driven guidance. Our platform combines design, business tools, and an AI-powered core that turns real customer data into clear insights and next steps helping our customers focus on what moves their business forward. ROLE OVERVIEW : As an Expert Engineer focused on Customer Support Tooling, you’ll own the end-to-end development and operation of systems that enable our Support organization to scale efficiently and deliver exceptional customer experiences. You’ll work closely with Support leaders, Product Managers, and Engineering teams to identify operational pain points, automate repetitive workflows, and build reliable tooling that reduces friction for both customers and internal teams. From Zendesk automations and integrations to customer-facing self-service experiences and AI-enhanced workflows, your work will directly impact support quality, efficiency, and customer satisfaction. This is a highly autonomous, high-impact role where you’ll help shape technical direction, mentor another engineer, and drive operational excellence across our support ecosystem. YO
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