LEONI
automotive sector
ExpertCustomerQualityResident
“Expert Customer Quality Resident at LEONI. Skills: customer quality, problem-solving, communication. Act as the first point of contact for customers and production sites regarding quality problems and escalations on a daily basis, providing timely and effective support. Maintain and manage internal and external customer portal systems, ensuring accurate documentation and transparent communication”
What You'll Achieve.
ensuring exceptional quality standards; swift resolution of any issues that arise; deploying our quality strategy; ensuring compliance and quality excellence; drive resolution; ensure efficient execution; propose practical solutions; managing organization and follow-up activities
Industry & Context.
analytical and problem-solving skill set; collaborative problem-solving; Lead problem-solving initiatives
What They're Looking For.
Must Have
Minimum B2 level proficiency in English or German language, Proven work experience in a similar quality or customer-facing position, Solid knowledge of 8D methodology, PPAP, and quality management methods, Ability to lead 8D meetings and facilitate problem-solving sessions with production teams, Hands-on capability to modify and work with wiring harnesses or similar technical components, analytical and problem-solving skill set, Excellent written and verbal communication skills, Confident and professional demeanor when engaging with customers and stakeholders, Proficiency in documentation, reporting, and data analysis
Nice to Have
Experience with quality management systems and complaint management software, Familiarity with supply chain processes and logistics coordination, Project management experience or certification, Knowledge of automotive industry standards and OEM requirements, Experience with process audits and continuous improvement initiatives, Multilingual capabilities beyond English and German
What You'll Do.
Act as the first point of contact for customers and production sites regarding quality problems and escalations on a daily basis
providing timely and effective support
Maintain and manage internal and external customer portal systems
ensuring accurate documentation and transparent communication
Support the deployment of quality strategy initiatives based on customer requirements and organizational objectives
Participate actively in quality meetings with customers
contributing analytical insights and collaborative problem-solving
Support customer process audits and Production Part Approval (PPAP) activities within OEM accounts
ensuring compliance and quality excellence
Lead problem-solving initiatives with customers
supporting containment and rework action follow-up to drive resolution
Organize and oversee rework activities
coordinating with relevant departments to ensure efficient execution
Support the Supply Chain team in addressing logistics complaints from customers (transportation
sequencing changes) and propose practical solutions
Support model year changes
technical modifications
and sampling processes with OEM customers
managing organization and follow-up activities
Prepare and support 8D reports (root-cause analysis and corrective actions) for customers
utilizing Omnitracker and complaint portals for documentation and closure
Support the procurement of materials for customer repairs and internal stock management
How You'll Work.
Team & Collaboration
maintaining strong, collaborative relationships with internal teams and external partners; Participate actively in quality meetings with customers, contributing analytical insights and collaborative problem-solving; coordinating with relevant departments to ensure efficient execution; Support the Supply Chain team
Communication Scope
Excellent written and verbal communication skills
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