JazzWorld
Telecommunications
ExpertCoreOperations
“Expert Core Operations at JazzWorld. Handle and resolve complaints related to digital channels. Manage APC wallets”
What You'll Achieve.
ensuring timely end-to-end resolution; Ensure compliance with Service Level Agreements (SLAs); assigned Key Performance Indicators (KPIs); enhance customer experience
Industry & Context.
root cause analysis
Available to support and manage operations in a 24/7 environment
What They're Looking For.
Must Have
understanding of digital products, Good communication skills, ability to establish relationship with customers, Understand customer needs, identify solution, provide exceptional customer service, Ability to effectively collaborate internally, comfortable working in a fast-paced and ever-changing environment, adapt to new technologies
What You'll Do.
Handle and resolve complaints related to digital channels
Handle abusive caller complaints
Identify application-level and CRM-level bugs/issues
Maintain effective coordination with customers
Coordinate closely with the Team Lead/Manager
Ensure compliance with Service Level Agreements (SLAs)
Review and improve processes
other assigned operational tasks
support and manage operations in a 24/7 environment
How You'll Work.
Team & Collaboration
coordinating with relevant stakeholders; coordination with product owners; coordination with customers, product owners, and business partners; Coordinate closely with the Team Lead/Manager; coordinate with Digital/Technology teams
Communication Scope
Good communication skills; ability to establish relationship with customers
Applying for this Expert Core Operations role?
Most applicants get filtered before a human reads their resume. See if yours makes the cut.
ANONYMOUS · UNFILTERED
What do employees actually say about JazzWorld?
Real rants from real employees. Read before you apply.