Xillium Professional Services

clinical support outsourcing

ExperiencedVirtualMedicalAssistant(Associate)

Amherst, Nova Scotia, Canada FULL TIME Remote Friendly
The Brief

“Experienced Virtual Medical Assistant (Associate) at Xillium Professional Services. Manage patient scheduling. Handle prescription refills”

What You'll Achieve.

Ensuring seamless patient care; Ensuring operational efficiency

Industry & Context.

clinical support outsourcing
Eligibility Requirements

Able to work a fixed night shift, Work-from-home setup

What They're Looking For.

Must Have

BS Nursing or allied health graduate (registered or underboard), Background working in a BPO healthcare account or clinical/hospital setting, US healthcare insurance verification experience, Prior HIPAA/PHI handling experience or HIPAA training, Professional fluency in English (written and verbal), Based in NCR, Cebu, or Davao (Philippines), Able to work a fixed night shift, Work-from-home setup with a laptop/PC, reliable internet connection, and headset

Nice to Have

Experience handling patient scheduling for healthcare providers (appointments, procedures, or surgeries), Experience using EMR/EHR systems such as Epic, eClinicalWorks (ECW), or Athenahealth, Experience handling patient communications across phone, email, SMS, patient portals, and telehealth platforms

What You'll Do.

Manage patient scheduling

Handle prescription refills

Perform insurance verification

Support medical billing processes

Maintain patient medical records

Support telehealth consultations

Coordinate virtual care

Facilitate communication

Provide administrative support

How You'll Work.

Communication Scope

Professional fluency in English (written and verbal)

Free ATS check

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