Johnson Controls
Building Systems
ExperiencedSecurityServiceTechnician(union)
Neural analysis suggests this role is
optimal for Mid candidates.
“Experienced Security Service Technician (union) at Johnson Controls. Skills: Security Solutions, Card Access, Intrusion, CCTV, Fire Alarm Systems. Diagnose problems. Perform service on systems”
What You'll Achieve.
Ensure facility is running efficiently
Industry & Context.
Troubleshooting; Problem diagnosis
On-call emergency service, Overnight travel may be required, Physical labor, Climbing ladders, Working within ducts, Working crawl spaces, Working above ceilings, Flexible hours, Weekend work, Valid driver's license, Pre-employment background test, Pre-employment drug test
What They're Looking For.
Must Have
2+ years documented experience with Security Solutions, Card Access, Intrusion, and CCTV, Knowledge of test equipment, multi-meter, digital analyzer, and commissioning devices, Experience installing, inspecting, repairing, and programming card access and CCTV, Experience in reading and interpreting blueprints, submittals, and operational/product manuals, Ability to follow verbal and written instructions, Capable of performing physical labor up to 50-70 lbs, Able to work in difficult positions (climbing ladders, ducts, crawl spaces, above ceilings), Ability to work flexible hours including weekends, Demonstrate a high level of customer service, Maintain truck inventory, Ability to adhere to safety guidelines and procedures, Organizational skills, Ability to learn quickly, Possess a valid driver’s license and driving record, Able to pass a pre-employment background and drug test, Retain required licenses by National, State and Local codes, Knowledge of applicable NFPA standards
Nice to Have
Fire alarm experience is a plus, NICET Certifications preferred
What You'll Do.
Perform service on systems
Perform repairs on systems
Provide highest level of service
Solve building inefficiencies
Resolve service-related items
Provide solutions to customers
Provide outcomes at time of service
Follow troubleshooting procedures
Refer to technical manuals
Service defective systems
Troubleshoot defective systems
Replace defective systems
Read specifications software/systems
Interpret specifications software/systems
Read operational product manuals
Interpret operational product manuals
Exhibit effective customer service skills
Communicate with staff
Communicate with customers
Ensure customer satisfaction
Complete Service Acknowledgements
Obtain customer signature
Provide on-call emergency service
Provide recommendations for facility efficiency
Provide solutions for facility efficiency
Provide quotes for recommendations
Provide quotes for solutions
Perform other duties as assigned
How You'll Work.
Team & Collaboration
Customer sites
Communication Scope
Customer communication
Full Job Description
Johnson Controls, a global leader in thermal management, mission-critical building systems, energy efficiency, and decarbonization, helps customers use energy more productively, reduce carbon emissions, and operate with the precision and resilience required in rapidly expanding industries such as data centers, healthcare, pharmaceuticals, advanced manufacturing, and higher education. For more than 140 years, Johnson Controls has delivered performance where it really matters. Backed by advanced technology, lifecycle services and an industry-leading field organization, we elevate customer performance, turn goals into real-world results and help move society forward. **What you will do** Service Technicians diagnose problems and perform service and repairs on card access, CCTV, burglar alarm systems, electronic fire alarm systems and other related building system products at customer sites. Provide our customers with the highest level of service to solve building inefficiencies and resolve service-related items. As a trusted advisor to our customers, you will provide solutions and outcomes at the time of service **How you will do it** * Follow prescribed troubleshooting procedures and refer to technical manuals, part manuals, change notices and bulletins, modification notices, etc. to repair equipment. * Service, troubleshoot, and replace defective / broken card access, CCTV, fire and burglar alarm systems. * Read and interpret blueprints, diagrams, submittals, specifications software/systems, programs, schematics, and operational product manuals. * Exhibit effective customer service skills by consistently communicating with staff and customers to ensure customer satisfaction. * Complete Service Acknowledgements with proper coding through communication devices such as smart phones and laptop computers. * Obtain customer signature upon completed service call assignment. * Available for on-call emergency service. * Provide recommendations and solutions to ensure facility
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