Johnson Controls
Building Systems
ExperiencedFireAlarmServiceTechnician
“Experienced Fire Alarm Service Technician at Johnson Controls. Skills: Fire alarm systems, System troubleshooting, Customer service. Receive service calls. Contact customer representative”
What You'll Achieve.
Ensure customer satisfaction; Provide highest level of service; Solve building inefficiencies; Resolve service related items; Provide solutions and outcomes; Ensure facility is running efficiently
Industry & Context.
Troubleshooting; Diagnose problems; Problem solving
On-call rotation, Overnight travel may be required, Physical labor, Carry equipment up to 50-70 lbs, Move equipment up to 50-70 lbs, Work in unusual positions, Work in difficult positions, Climb ladders, Work on scaffolding, Work on high lift equipment, Work within ducts, Work in crawl spaces, Work above ceilings, Work flexible hours, Work weekends, Maintain truck inventory, Possess valid driver's license, Driving record meets company requirements, Retain required licenses
What They're Looking For.
Must Have
3 plus years experience fire alarm, 3 plus years experience access control, 3 plus years experience security intrusion, 3 plus years experience sound systems, 3 plus years experience communications systems, Interpret blueprints, Interpret diagrams, Interpret specifications, Good working knowledge of computers, Ability to follow verbal instructions, Ability to follow written instructions, Perform physical labor, Carry equipment up to 50-70 lbs, Move equipment up to 50-70 lbs, Work in unusual positions, Work in difficult positions, Climb ladders, Work on scaffolding, Work on high lift equipment, Work within ducts, Work in crawl spaces, Work above ceilings, Work flexible hours, Work weekends, High level of customer service, Maintain truck inventory, Adhere to safety guidelines, Implement safety guidelines, Follow safety guidelines, Follow safety procedures, Organizational skills, Ability to learn quickly, Possess valid driver's license, Driving record meets company requirements, Retain required licenses
Nice to Have
Technical training preferred, NICET II preferred, Experience CCTV a plus, Experience IT a plus, Experience IP networks a plus
What You'll Do.
Receive service calls
Contact customer representative
Ascertain equipment problems
Ascertain system problems
Perform service on electronic fire alarm systems
Perform repairs on electronic fire alarm systems
Perform service on building system products
Perform repairs on building system products
Follow troubleshooting procedures
Refer to technical manuals
Refer to part manuals
Refer to change notices
Refer to modification notices
Service fire and life safety systems
Troubleshoot fire and life safety systems
Install fire and life safety systems
Read software/systems
Read operational product manuals
Exhibit customer service skills
Communicate with district staff
Communicate with customers
Complete Service Acknowledgements
Code Service Acknowledgements
Obtain customer signature
Participate in on-call rotation
Train others on service team
Mentor others on service team
Provide highest level of service
Solve building inefficiencies
Resolve service related items
Provide solutions to customers
Provide outcomes to customers
Perform other duties as assigned
Troubleshoot installed systems
Repair installed systems
Resolve low voltage circuit troubles
Organize technical resources
Utilize technical resources
Assure efficient task execution
Program fire alarm panels
Program security panels
Program access control panels
Complete documentation
Provide recommendations
Provide solutions for efficiency
Provide quotes for recommendations
Provide quotes for solutions
How You'll Work.
Team & Collaboration
Communicate with district staff; Communicate with customers; Help train others; Help mentor others
Communication Scope
Customer service skills; Written communication; Verbal communication
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