Johnson Controls
Building Systems
ExperiencedFireAlarmServiceTechnician
“Experienced Fire Alarm Service Technician at Johnson Controls. Skills: Fire alarm systems, Troubleshooting, Customer service. Receive service calls. Contact customer representative”
What You'll Achieve.
Ensure customer satisfaction; Provide highest level of service; Solve building inefficiencies; Resolve service related items; Provide solutions and outcomes; Ensure facility is running efficiently
Industry & Context.
Troubleshooting; Diagnose problems; Problem solving
On-call rotation, Physical labor, Carry/move equipment up to 70 lbs, Work in difficult positions, Climb ladders, Work on scaffolding, Work on high lift equipment, Work within ducts, Work in crawl spaces, Work above ceilings, Work flexible hours, Work weekends, Maintain truck inventory, Possess valid driver's license, Meet company driving record requirements, Retain required licenses, After hours work
What They're Looking For.
Must Have
4+ years low voltage systems experience, Fire/Life Safety systems experience, Access Control experience, Nurse Call experience, Paging systems experience, Read blueprints, Interpret submittals, Interpret operational manuals, Knowledge of test equipment, Knowledge of multi-meter, Knowledge of digital analyzer, Knowledge of commissioning devices, High School Diploma or equivalent, Follow verbal instructions, Follow written instructions, Perform physical labor, Carry/move equipment up to 70 lbs, Work in difficult positions, Climb ladders, Work on scaffolding, Work on high lift equipment, Work within ducts, Work in crawl spaces, Work above ceilings, Work flexible hours, Work weekends, High level customer service, Maintain truck inventory, Adhere to safety guidelines, Follow safety procedures, Possess valid driver's license, Meet company driving record requirements, Retain required licenses
Nice to Have
NICET Level II certification
What You'll Do.
Receive service calls
Contact customer representative
Ascertain equipment problems
Perform service on systems
Perform repairs on systems
Follow troubleshooting procedures
Refer to technical manuals
Troubleshoot fire systems
Interpret specifications
Interpret software/systems
Interpret operational manuals
Exhibit customer service skills
Communicate with district staff
Communicate with customers
Complete Service Acknowledgements
Obtain customer signature
Participate in on-call rotation
Provide highest service level
Solve building inefficiencies
Resolve service items
Perform assigned duties
Troubleshoot installed systems
Repair installed systems
Resolve low voltage troubles
Organize technical resources
Utilize technical resources
Assure efficient task execution
Program fire alarm panels
Program security panels
Program access control panels
Submit required documentation
Complete activity documentation
Complete productivity documentation
Complete other documentation
Provide recommendations
Ensure facility efficiency
Provide quotes for recommendations
Provide quotes for solutions
How You'll Work.
Team & Collaboration
Service team; District staff; Customers
Communication Scope
Customer communication; Verbal communication; Written communication
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