Johnson Controls
Building Systems
ExperiencedFireAlarmServiceTechnician
“Experienced Fire Alarm Service Technician at Johnson Controls. Skills: Fire Alarm Service, System troubleshooting, Customer service. Receive service calls. Contact customer representative”
What You'll Achieve.
Ensure customer satisfaction; Provide solutions and outcomes; Ensure facility running efficiently; Upsell opportunities; Provide quotes; Timely response to needs
Industry & Context.
Troubleshooting; Diagnose problems; Resolve service items
On-call rotation, After hours work, Overnight travel, Physical labor, Climbing ladders, Work within ducts, Work above ceilings, Maintain truck inventory, Adhere to safety guidelines
What They're Looking For.
Must Have
5+ years documented experience, High School Diploma or equivalent, Ability to follow instructions, Capable of performing physical labor, Ability to work flexible hours, Possess a valid driver's license, Retain required licenses
Nice to Have
NICET ll Level II certification, Experience in reading blueprints, Experience in CCTV, Experience in IT, Experience in IP networks
What You'll Do.
Receive service calls
Contact customer representative
Ascertain equipment problems
Follow troubleshooting procedures
Refer to technical manuals
Service fire alarm systems
Troubleshoot fire alarm systems
Install fire alarm systems
Service building system products
Troubleshoot building system products
Install building system products
Interpret specifications
Interpret software programs
Interpret operational manuals
Exhibit customer service skills
Communicate with district staff
Communicate with customers
Complete Service Acknowledgements
Obtain customer signature
Participate in on-call rotation
Provide highest service level
Solve building inefficiencies
Resolve service items
How You'll Work.
Team & Collaboration
Service team
Communication Scope
Customer communication; Written communication; Verbal communication
Process & Methodology
Task documentation, Activity documentation, Productivity documentation
Applying for this Experienced Fire Alarm Service Technician role?
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