Boeing

ExperiencedFieldServiceRepresentative

$92–124k Lemoore, California, United States FULL TIME
Market Sentiment
HIGH DEMAND

Neural analysis suggests this role is
optimal for Senior candidates.

The Brief

“Experienced Field Service Representative at Boeing. Skills: Field service, Technical support, Customer relations. Provide technical research. Provide guidance in resolution”

What You'll Achieve.

Maintain highest mission capable rates

Industry & Context.

Problems you'll solve

Troubleshooting; Problem resolution

Eligibility Requirements

Travel worldwide, Deploy/travel short notice, Relocate domestic/international, U.S. Secret Security Clearance, U.S. Citizenship Required

What They're Looking For.

Must Have

Willing and able to deploy/travel, Willing and able to relocate

Nice to Have

5+ years F/A-18 avionics experience, Experience with F/A-18 Automated Maintenance Environment system

What You'll Do.

Provide technical research

Provide guidance in resolution

Provide over-the-shoulder assistance

Provide classroom training

Participate in functional check

Assist Navy/Marine Corp with ATPL operation

Travel worldwide to assist

Collect and provide data deliverables

Develop relationship with Wing

Maintain Boeing field offices

Troubleshoot FAME issues

Attend FAME Technical Interchange Meetings

Assist squadrons with FAME events

Provide expertise on NAMP compliance

Review company reports

Aggregate company reports

Approve company reports

Integrate program elements

Improve customer satisfaction

Respond to customer support issues

Perform technical support

Perform systems oversight

Support Navy/Marine Corp customer

Support customer with NALCOMIS operation

Support customer with configuration management

Support customer with liaising IT personnel

Provide on-site training

Lead classroom training

Maintain field offices

Interface with Boeing FAME reps

Interface with software teams

Interface with systems engineering

Interface with help desk

Participate in Joint Test

Participate in Data Release Review

How You'll Work.

Team & Collaboration

Cross-functional teams; Customer contacts; Boeing FAME reps; Software teams; Systems engineering; Help desk

Communication Scope

Open communication

Process & Methodology

Program management

Full Job Description

Experienced Field Service Representative **Company:** Boeing Aerospace Operations Boeing Global Services (BGS) is seeking an **Experienced** **Field Service Representative** to support our F/A-18 Automated Maintenance Environment (FAME) program at **Naval Air Station (NAS) Lemoore, California**. The FAME FSR shall provide technical research and guidance in the resolution of field problems related to the FAME suite of applications. Provide over-the-shoulder assistance and classroom training to personnel for all aspects of system operation. The FAME FSR shall participate in functional check of the FAME system for Ashore and Afloat F/A-18 squadrons. Assist the Navy/Marine Corp with the operation of Navy Aeronautical Technical Publications Library (ATPL) as it pertains to the PMA-260’s Portable Electronic Maintenance Aide (PEMAs). Travel worldwide to assist in FAME training, troubleshooting and repair, as requested. Collect and provide data deliverables as necessary to maintain both internal program management requirements and contract delivery/report requirements. Develop and maintain a relationship with the Wing and squadrons as the first FAME point-of-contact for product maintenance and operational issues. You are applying for a Field Operations position where our employees must be willing and able (potentially short notice) to travel to a variety of locations (domestic and/or international) to meet the needs of our customers. Locations include but are not limited to: NAS Oceana, NAS Lemoore, NAS Whidbey, MCAS Beaufort, MCAS Miramar, MCAS Iwakuni, NAS China Lake, NAS Patuxent River, NAS Pensacola, NAS Key West, NAS Fallon, NAF El Centro, JRB Fort Worth, FRC Southeast, FRC Southwest, MCAS Yuma and JRB New Orleans. Field Operations employees may be required to relocate to another Field Operations location based on customer needs and/or management requirements. Specific contracts supported by Field Operations could require employees to perform a deployment to a US DOD c

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