Boeing
ExperiencedCustomerSupportSpecialist
Neural analysis suggests this role is
optimal for Senior candidates.
“Experienced Customer Support Specialist at Boeing. Skills: Customer Support, Order processing, Problem-solving. Review customer purchase orders. Process customer purchase orders”
Industry & Context.
Problem-solving; Root cause analysis; Corrective actions
Export control compliance, U. S. Person
What They're Looking For.
Must Have
5 or more years of related work experience, Experience in Program Management and/or Customer Support, problem-solving skills, Ability to manage multiple and competing priorities, Experience in all MS office applications, analyze and generate reports, U. S. Person required
Nice to Have
Experience in aerospace hardware sales, Knowledge of the aerospace/aviation industry, Outstanding communication skills, verbal and written, Proficiency in numeric reasoning and mathematical skills, Excellent communications skills, both written and verbal, Ability to work in a very fast-paced environment, high degree of accuracy
What You'll Do.
Review customer purchase orders
Process customer purchase orders
Maintain customer purchase orders
Interact with warehouse positions
Interact with Quality
Prioritize orders with issues
Perform analysis on orders
Ensure timeliness of shipment
Coordinate critical orders
Liaise with functional stakeholders
Resolve customer claims
Recommend corrective actions
Implement corrective actions
Support Account Receivables
Assist with cash collection
Maintain Pipeline health
How You'll Work.
Team & Collaboration
Warehouse positions; Sales; Quality; Functional departments; Accounting; Credit & Rebill; Customer; Planner
Communication Scope
Verbal communication; Written communication
Process & Methodology
Program Management
Full Job Description
Experienced Customer Support Specialist **Company:** Boeing Distribution, Inc. **Boeing Global Services (BGS), Distribution Business** , is looking for an **Experienced****Customer Support Specialist** to join our team in **Chandler, AZ.** **Position Responsibilities:** * Reviews of customer purchase orders to assess requirements. * Process and maintain customer purchase orders (e.g., order entry, etc.) inputting in SAP (ERP) and portal management. * Interacts with the different positions in the warehouse as well as with other functions such as Sales and Quality to ensure that orders are resolved in an acceptable time frame. * Prioritizes orders with issues based on required ship date and performs analysis on whether orders can proceed without additional input. * Performs research in SAP (ERP) to potentially resolve order issues. * Reviews and actions open orders that are pending resolution. * For all critical orders, it ensures timeliness of shipment through internal coordination and liaison with other functional stakeholders. * Monitors / Expedites orders with high complexity and urgency. * Resolves customer claims with functional departments (Accounting, Quality Assurance, etc.), Credit & Rebill, RMA process, determine root cause, recommend and implement corrective actions, support Account Receivables with cash collection. * Maintain Pipeline health on part usage/demand on existing contract, program, etc., in collaboration with Customer, Sales, Planner, etc. * Performs other duties and responsibilities as assigned or required. **Basic Qualifications (Required Skills/Experience):** * 5 or more years of related work experience * Experience in Program Management and/or Customer Support * Strong problem-solving skills * Ability to manage multiple and competing priorities * Experience in all MS office applications (Excel, Word, Outlook, PowerPoint, etc.) must be able to analyze and generate reports. **This position must meet export control compliance requirements. To
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